Intel XTU Permission Denied | Intel(R) Core(TM) i7-14700K

[Bane999]

I am not able to get XTU to open. It used to open and suddenly it stopped. I've tried using command prompt for...

1. bcdedit /set nointegritychecks on (NOW OFF)

2. bcdedit /set TESTSIGNING ON (NOW OFF)

I've disabled Secure Boot in BIOS (TURNED BACK ON), made sure windows wasn't blocking it. Uninstalled and re-installed Intel XTU. I seen another post (not the same CPU) to follow these steps. 

"To obtain verbose (level 4) log files for the Intel® Extreme Tuning Utility (Intel® XTU), follow these steps:"

1. Open Registry Editor.
2. Navigate to HKEY_USERS\.DEFAULT\Software.
3. Create a new key named "Intel" if it doesn't already exist.
4. Create a new key named "XTU" under the Intel node if it doesn't already exist.
5. Create a new DWORD value under the XTU node called "LoggingLevel" and set its value to 4.
6. Restart the XTU Service or the computer.
7. Start XTU and reproduce the issue.
8. Access the new logs located in C:\ProgramData\Intel\IntelExtreme Tuning Utility\Logs, specifically the XtuCore file, which will now include additional information marked with [ INFO ].

I couldn't find a "Logs" folder so I gave up after adding the key names and DWORD.

I am trying to use this because I have to lower my "Performance Core Ratio" to play certain games without crashing for example Marvel Rivals.

[VonM_Intel]

Hi, Bane999.

Thank you for posting in our Community. It looks like you're encountering the "Permission Denied" issue with Intel XTU on your Intel Core i7-14700K, which seems to be affecting several users recently.

Follow the recommendations below:

• Reboot your system and rerun the Intel® XTU installer.
• Uninstall Intel® XTU by following the How to Uninstall the Intel® Extreme Tuning Utility (Intel® XTU) article.
• Download and install the latest version of Intel® XTU.
• Make sure you have the latest BIOS version installed. You may want to contact the board manufacturer to ensure this.
• Admin permission required for this step: manually delete the c:\program files\Intel\Intel(R) Extreme Tuning Utility directory. Be very careful not to delete any other program folders by default.
• If the issue persists, update Windows or try a fresh Windows installation.

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[Bane999]

I haven’t had the time to use my PC this week. I’ll try later today and will keep the post updated.

[VonM_Intel]

Hello, Bane999.

No worries at all, totally understand how busy things can get. Just take your time, and whenever you get a chance to try it out, I’ll be here. Appreciate you keeping the post updated.

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[Bane999]

I’ve tried the above and it’s still not working. I have the latest windows, updated BIOS, and did a fresh install after deleting the files.

[VonM_Intel]

Hello Bane999,

Thank you for confirming that you’ve completed all recommended steps, including updating to the latest BIOS and Windows version, and performing a clean installation. Given that the issue persists despite a full reset and the system is still exhibiting instability, it's clear that we’re dealing with a deeper hardware-related anomaly. At this stage, I will need to do further research on this matter and post the response on this thread once available.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello Bane999,

Thank you for your continued engagement and for bringing these concerns to our attention.

After reviewing your report, it appears that you may be encountering two separate issues:

1. Explicit issue: Intel® Extreme Tuning Utility (XTU) is showing a “permission denied” error.

2. Implicit issue: You may also be experiencing system instability on your 13th or 14th Gen Intel® Core™ processor.

To proceed efficiently and in line with our case handling protocols, we kindly ask you to confirm which issue you would like us to prioritize for this support case, as our system currently allows only one issue to be investigated per case thread. If needed, we can initiate a separate case for the second concern.

Additionally, please be aware that if the instability persists and is determined to be hardware-related, there is a possibility that a replacement of the processor may be required. We will assess this further based on the data you provide.

To assist in our diagnosis, could you please generate and share the Application and System Event Viewer logs from your system? Below are the steps for each:

To export the Application Event Viewer log:

1. Right-click the Start button.

2. Click on Event Viewer.

3. Expand Windows Logs using the chevron (arrow).

4. Right-click Application and select Save All Events As….

5. Save the file and send it to us.

6. Kindly indicate the approximate timestamp when the error occurred.

To export the System Event Viewer log:

• In Event Viewer, expand Windows Logs again.

• Right-click System and select Save All Events As….

• Save the file and send it to us.

• Again, please highlight the timestamp of the error for reference.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello Bane999,

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello Bane999,

I have not heard back from you, so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician