Intel XTU frozeen

[Wuason6x9]

I'm having a problem opening the XTU. I don't know why when you open the XTU it freezes in the first window that opens when you start it and doesn't load. It has been from one day to the next. 2 days ago it opened without problems and now it does not open I don't know why.

[FrancisP_Intel]

Hello Wuason6x9,

Thank you for posting in Intel Communities. We'll see what we can do to have this issue resolved. But first, we will need some information regarding your system and the situation.

1. As the application was working 2 days prior, were there any changes that was made before the issue? Reverting back to its previous setting or configuration may be able to solve the problem.
2. Can you share a log file of your configuration? Please run the Intel System Support Utility for Windows and do a complete scan.
3. Have you taken any troubleshooting steps in an attempt to fix the issue with Intel XTU?
4. Please show us a screenshot of the frozen XTU.

We'll need to review this further once we acquire the needed details. We will be expecting your response.

Best regards,

Francis Ryan P.

Intel Customer Support Technician

[Wuason6x9]

I still can't solve the problem.

He stays in that window and does not move forward...

[FrancisP_Intel]

Hello Wuason6x9,

Thank you for sharing the error. For us to further check on this, we would like to ask the steps that you may have taken in an attempt to fix the problem. If you have not done any yet, you may follow the steps below:

• Re-install Intel XTU - Always remove old versions of Intel® XTU and delete all Intel® XTU folders before upgrading to the latest Intel XTU version.
• Uninstall the Intel® Extreme Tuning Utility.

1. Use the Windows 10 Apps and Features.
   1. Search for Intel® Extreme Tuning Utility.
   2. Click uninstall.
   3. Open the Task Manager.
   4. Check under Processes for XtuService.
   5. If found, click End Task.

• Or you may follow the steps below in case XTU is still having the same issue. 

1. Locate installutil.exe at C:\Windows\Microsoft.NET\Framework\v4.0.30319\InstallUtil.exe.
   1. Locate XTU service at: C:\Program Files (x86)\Intel\Intel(R) Extreme Tuning Utility\XtuService.exe.
   2. Using those pieces of information, open a command prompt as an admin and enter your information for the location of the Extreme Tuning service. (Your location may be different. An example is given below.)
   3. C:\Windows\Microsoft.NET\Framework\v4.0.30319\InstallUtil.exe /u C:\Program Files (x86)\Intel\Intel(R) Extreme Tuning Utility\XtuService.exe.
   4. Delete any folder named Intel® XTU from these locations: C:\Program Files (x86)\Intel and C:\ProgramData\Intel.
   5. Delete the folder named Intel Telemetry under C:\ProgramData:.
   6. You may want to reboot your system (optional).
   7. Download and install the Intel® XTU application.

Once done, kindly share the results and we'll see what we will be taking as our next course of action.

Best regards,

Francis Ryan P.

Intel Customer Support Technician

[Wuason6x9]

still not working

[JeanetteC_Intel]

Hi Wuason6x9,

Kindly check if you have Core Isolation Memory Integrity, Hyper-V, and Virtual Machine State in your system as they are incompatible with Intel® XTU. Intel® XTU is unable to function when these features are enabled.

Additionally, please check the OEM BIOS settings, as some OEMs are using their overclocking tools and may have a compatibility issue with Intel® XTU. *Asus motherboards are known to have AI Overclocking features.

Check this reference article:

Common Issues and Resolutions for Intel® Extreme Tuning Utility

We hope to know if this helps.

Best regards,

Jeanette C.

Intel Customer Support Technician

[NormanS_Intel]

Hello Wuason6x9,

I wanted to check if you had the chance to review the questions we posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Norman S.

Intel Customer Support Engineer

[Mike_Intel]

Hello Wuason6x9,

I hope you are having a good day.

I am sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician