Intel driver support assistant throws up red error box

[grahamleigh4]

Sorry, something went wrong while trying to scan

Have uninstalled, reinstalled many times but cannot get past banner above in solid red box. See attached.

Thanks

Graham

[JedG_Intel]

Hello grahamleigh4,

Thank you for posting on Intel Community Forum.

It appears that you're experiencing with Intel Driver & Support Assistant. To address the issue effectively, kindly share the information below.

1. Was this working fine before?

2. Did you make any recent changes to the system?

3. Which browser/s are affected?

4. What version of Intel Driver & Support Assistant are you running?

5. Have you performed any troubleshooting steps?

Additionally, to have a better understanding of your system configuration and components please generate a complete copy of the System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello grahamleigh4,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[grahamleigh4]

Hi Jed D,

Was this working fine before?

• Yes, many times, a message came up, I went to web page, and it worked just fine

Did you make any recent changes to the system?

• Nord VPN, but that is turned off

Which browser/s are affected?

• I only use chrome

What version of Intel Driver & Support Assistant are you running?

• The latest, just uninstalled it, reinstalled it, same problem

Have you performed any troubleshooting steps?

• Not sure how to trouble shoot this, apart from above
• I have attached a diagnostic file, but it is too advanced for me to understand.

The intel Graphics software - independant, not web based, dark blue box colour, works just fine.

Just a thought, the web based updater sometimes offers graphic updates as well as, say, bluetooth drivers - could this be in conflict with the one above

Coincidenly it has just flagged 4 more updates

Thanks

Graham

[JedG_Intel · Accepted solution]

Hello grahamleigh4,

Thank you for sharing all this information. To further troubleshoot the issue, kindly follow the outlined steps below.

• Go to Browser Settings
• Click on Privacy and Security
• Navigate to Site Settings
• Scroll down to Permissions
• Select Additional Permissions
• Scroll to the last option, Local Network Access
• Add intel.com under Customized Behaviors
• Once the domain is added under “Customized Behaviors,” click on the three dots next to it and select “Allow.”

If the issue persists, please let me know.

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hi grahamleigh4,

I'm checking to see if you were able to review the recommendations I posted. Please let me know if you need further assistance so I can proceed accordingly.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello grahamleigh4,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician

[grahamleigh4]

Hi Jed G,

This worked a treat, thank you.

Happy New Year

Graham