Intel

[Frank49]

Slve non riesco ad aggiornare il mio processore,mi da il seguente errore : errore irreversibile durante l'installazione 0x80070643. Quindi non mi fa aggiornare alla versione 10.0.1.18.Come potrei risolvere?

[ACarmona_Intel]

Hello Frank49,

Thank you for posting in our communities.

Si prega di notare che posso supportarvi solo in inglese. Ho utilizzato strumenti di traduzione web per tradurre questa risposta, quindi potrebbe esserci una traduzione errata.

May I know what specific version of XTU you are trying to install?

And also, please generate an SSU report to help me further analyze important details on your system, such as the OS build number, complete model of your processor, etc. To generate the SSU report, please refer to the article: How to Get the Intel® System Support Utility Logs on Windows. Please send me the generated SSU.txt file.

Best regards,

Carmona A.

Intel Customer Support Technician

[RobbieR_Intel]

Hello Frank49,

I wanted to check if you had the chance to review the questions my colleague has posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Robbie R.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Frank49;

This is only a quick follow-up; I just wanted to check in with you, as I haven't received any feedback from you.

Thank you.

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Frank49;

I hope you are doing well.

Since I have not heard back from you, I will now be closing our case.

If, in case you are just busy and still needed assistance, please submit a new question on our community: https://community.intel.com/, as this thread will no longer be monitored.

Thank you.

Best regards,

Carmona A.

Intel Customer Support Technician