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July 2024 Update on Instability Reports on Intel Core 13th and 14th Gen Desktop Processors

Thomas_Hannaford
893,900 次查看

*9/25/24 - Please go to the following link for the latest updates: Intel Core 13th and 14th Gen Desktop Processor Vmin Instability Issue Root Cause*

*Update 8/26 clarifying support guidance for Intel Core 13th/14th Gen desktop tray CPU purchases*

*Update 7/29 regarding customer support process guidance (included below as well): https://community.intel.com/t5/Processors/Clarification-Update-on-Intel-Core-13th-14th-Gen-Desktop/m-p/1618462

 

Based on extensive analysis of Intel Core 13th/14th Gen desktop processors returned to us due to instability issues, we have determined that elevated operating voltage is causing instability issues in some 13th/14th Gen desktop processors. Our analysis of returned processors confirms that the elevated operating voltage is stemming from a microcode algorithm resulting in incorrect voltage requests to the processor.

Intel is delivering a microcode patch which addresses the root cause of exposure to elevated voltages. We are continuing validation to ensure that scenarios of instability reported to Intel regarding its Core 13th/14th Gen desktop processors are addressed. Intel is currently targeting mid-August for patch release to partners following full validation.

Intel is committed to making sure all customers who have or are currently experiencing instability symptoms on their 13th and/or 14th Gen desktop processors are supported in the exchange process.

To help streamline the support process, Intel's guidance is as follows:

  • For users who purchased 13th/14th Gen-powered desktop systems from OEM/System Integrator - please reach out to your system vendor's customer support team for further assistance.
  • For users who purchased boxed 13th/14th Gen desktop processors - please reach out to Intel Customer Support for further assistance.
  • For users who purchased tray 13th/14th Gen desktop processors - please reach out to your place of purchase for further assistance.
  •  

 

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284 回复数
pressed_for_time
重要分销商 II
6,041 次查看

With ASUS motherboards there will be differences in the presentation of the BIOS Intel Default Settings between Z690/Z790 boards and B660/B760 boards. In addition there will be other variations depending on the processor.

So I can see from the screenshot that this is an ASUS Z board with an Intel i5 13600K or KF processor. If it was a 13700/14700 or 13900/14900 there would be additional options.

Regardless of all this I would agree that the Intel Default Settings should be set, as its name suggests, as the default.

 

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Looping62
初学者
6,134 次查看

Ok Kal1979, je vais voir pour fairecomme tu as dit, en effet il n'est pas normal pour un utilisateur lambda de mettre ses mains dans des reglages aussi delicats.

Encore merci pour l'aide

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Kal1979
新分销商 I
6,085 次查看
pas de problème, faites-moi savoir comment ça se passe, j'espère que vous pourrez le résoudre.
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mritim
初学者
4,170 次查看
Okay so I just purchased A - R16 with i9 14900KF Will this patch already be installed with a new build or is this something I have to go through....?
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pressed_for_time
重要分销商 II
4,160 次查看

There is a Dell support page for the Alienware Aurora R16 here that includes a facility to check for updates automatically, this will bring your PC up to date if needed. BIOS updates are normally supplied through Windows update so it might be worth going to Settings->Windows Update and checking for updates to see if there is anything newer.

 

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Itakari
初学者
3,928 次查看

Ive had a ticket for support with Intel open since August 28th and have yet to hear from you guys. Instability is getting worse.

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WaltE_1946
初学者
2,943 次查看

July 2024 i went to Amazon and purchased a new msi motherboard, core i9 14900k, a new corsair liquid cpu cooler and 64gb of gskill dram. that was a huge investment just to run windows 11. as soon as windows was up and running stable i upgraded the bios (early preliminary bios) and in september when intel came up with a "permanent" fix, i installed the newest bios.  in december i started seeing weird error messages popup. then over the last few weeks it got worse - way worse. bsod's, sporadic reboots without the bsod, browser crashes with and without an error code. i went back to amazon and looked for the cheapest socket 1700 processor that would work on my mobo. i bought a core i3 12100F and installed it when it arrived. ever since then,  i have had no errors, no bsod's, and no instant reboots. so far tech support has been slightly helpful but i think they are looking for an excuse to deny. i do not use overclocking nor do i push the system. my cpu temps were in the range of 30-35C so overheating could not be the issue. the weird thing is, is that i ran the intel processor test many times without any fails. would everyone agree that it is most likely the core i9 processor causing the issues??

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Kal1979
新分销商 I
2,933 次查看
No doubt about it, the i9 is trash.

You could have replaced it with a i7 13700k, also: it’s way faster than the 12100, its fine with the 1700 socket and it works fine.
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WaltE_1946
初学者
2,916 次查看

i wanted the cheapest option that would fit. i know it is a bit slow but it was to prove that the i9 was faulty. and i also was really low on $$$ at the time. 

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Ikkyu1
初学者
2,807 次查看

That would seem most likely. I had purchased a 13900K and built my system in early 2023. In the late spring I started to get random reboots, and hangs during certain games. My cinebench R23 multithread score also decreased by about 10%. I had installed all the BIOS updates when they became available. I applied for an RMA in October. I was away for a few months, so I didn't send in my CPU until January 2025. I had no problems with RMA process. I bought a new 14900K from Microcenter, installed it in same motherboard and upgraded my AIO cooler from Arctic Liquid Freezer Pro ii 360, which delivered totally adequate cooling to the 13900K, to the Arctic iii 360. Since I changed out the failing 13900K for the 14900K Cinebench multicore is about the same as the 13900K, when I first benchmarked it. Customer support was really nice, helpful, and pretty fast. I was surprised. If I were you, I'd RMA the processor. 

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GazCBG
初学者
455 次查看

Hi

I have a question about what microcode was meant to fix the degrading of the i9-14900k CPU

Was it the 0x12B microcode fix in October 2024? As I heard that 0x12B was the final fix to stop the degrading of the CPU

Also the additional update of 0x12F for Vmin Shift, was this an important update?

Thanks,
Gaz

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lucasholt
新手
444 次查看

Yes, you want to get the vmin shift fix.  It is important and related to issues.

I recommend you update to the latest bios for your motherboard.

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