My intel i7-13700f's performance seems to be degrading over time....

[PenguinS]

So I have had this cpu for less then a year (I got this pc last september) and the cpu's performance seems to be getting worse over time. My PC seems to freeze and shut off at random times when playing games that are cpu intensive. Even browsing the web can be a struggle for my pc. I have also realized that my cpu seems to be drawing a lot of power and getting really hot when surfing the web. (Example is shown below) 

The 0x12b and 0x129 microcode hasn't seem to done anything besides make my cpu run hotter and Acer(my pc's manufacturer) hasn't posted the new 0x12f microcode even though other pre-buit companies has. Does anyone have a fix for this issue.

PC: Acer Predator Orion 3000 P03-650-EC12

i7-13700f

nVidia RTX 4060

16 GB DDR5-4400Mmhz

[DeancR_Intel]

Hi PenguinS,

Thank you for reaching out regarding the performance issues you're experiencing with your CPU. I understand how concerning it can be when your system struggles with tasks that should be manageable, and I'm here to assist you in resolving this matter.

Given the complexity of the situation, I would like to offer you the option to continue this discussion via private email to ensure we can address your concerns more effectively. This will allow us to explore the possibility of a Return Merchandise Authorization (RMA) for your CPU.

Your cooperation is greatly appreciated, and I am committed to resolving this matter promptly. If you have any questions or need further assistance, please feel free to reach out. Thank you for your understanding and support.

Best regards, 

Dean R. 

Intel Customer Support Technician 

[PenguinS]

Hi DeancR_Intel,

Unfortunately I am unable to submit an RMA as my cpu is from an acer prebuilt which I bought at costco. 

[pressed_for_time · Accepted solution]

Acer say that your Acer Predator Orion 3000 has a 12 month warranty. You are still within the warranty period and should contact Acer Support for a warranty repair or replacement.

[PenguinS]

Ok thank you!

[DeancR_Intel]

Hi PenguinS,

It seems that you marked @pressed_for_time as your solution, I would like to know if I can close the thread if you don't have any concern. Thank you for sharing this information @pressed_for_time.

Best regards, 

Dean R. 

Intel Customer Support Technician 

[PenguinS]

Yes you can close the thread,

I was just upset about acer not releasing a microcode fix even after 3 months and every motherboard manufactuer has posted a fix. 

Is there anyway that someone from intel would be able to ask acer about the microcode 0x12f as their customer support does not have an answer.  I will probably be sending my PC back to acer for repairs. 

Thanks for your help.

[DeancR_Intel]

Hi PenguinS,

Thank you for the confirmation. As such, I will now be closing this thread and no longer be monitored.  

Best regards, 

Dean R. 

Intel Customer Support Technician