My processor is failing the IPDT on Prime Number Test, Floating Point Test, and Math Test. I have attached the screenshot and test report. It would be extremely helpful if someone could point out the cause of this failure and its seriousness.

[VGoel2]

My Processor does not fail tests provided by the manufacturer of my laptop[ Dell ] and hence they refuse to replace it.

[AlHill]

Well, if all of your apps and OS run fine, do not worry about it.

Now, the bad news. This is a bga socketed processor, which means it cannot be replaced - unless you have a very good extended warranty with DELL. If you do, then DELL could replace the motherboard. If not, you are out of luck.

Doc

[VGoel2]

Well I have a good extended warranty. But dell has its own supportassist app, on which the processor tests are not failing. How do I convince them about the problem with the processor, since they do not accept intel tests?

[AlHill]

I cannot help you with that. Dell is solely responsible for support of your laptop. The IPDT failing may be a fluke, since Dell's test passed and you are not experiencing other problems.

Whatever the case, this is between you and Dell.

Doc

[VGoel2]

Thanks a lot for your help. :)

Dell will forward my request to their research team and they will look into it.