No display with NUC5i3MYBE

[Mo1010427]

Hello all,

I was told by tech support to ask the community for assistance. The issue I'm having is when I formatted the M.2 drive to install Win11, after having turned on SecureBoot in BIOS, I now have no video display, ever. No POST screen, nothing. The monitor never says it's receiving a signal.

So after lots of testing, M.2 swap, RAM swap, PSU swap, I'm pretty sure it's something with the board. That said, I'd like to try a BIOS recovery. Unfortunately I only have the .zip firmware file and not the .bio file and the zip is version 0041. I see the current is 0060.

I have tried to download the file from Intel, but it's been removed. I used the wayback machine and found the URL to the file, but I get a XML saying 'Access Denied'.

Does anybody have any idea how I can get the .bio file to attempt a BIOS recovery? I'm hoping to see if that is the issue, or if the board just magically died and that exact moment.

Thanks,

Mo

[n_scott_pearson · Accepted solution]

My archive comes through again. I have attached BIOS 60.

Considering your current BIOS version, I definitely concur that you must use BIOS Recovery.

Since they aren't available on the Intel site any longer, here's my process to perform this BIOS Recovery:

1. Place the BIO file in the root folder of a flash drive freshly-formatted with the FAT32 file system (and no other - and this includes exFAT; if exFAT is only file system offered by the Windows formatting tool, your flash drive is too big; get another).
2. Shutdown the NUC and disconnect it from AC power. Simply unplug the power cable from the back of the NUC - but do not unplug any other cables.
3. Turn the NUC upside down and remove the bottom cover. If you have the H chassis (i.e. it has a drive bay), you will be simply flipping the cover out of the way. Be careful to not inadvertently unplug any of the cables running from it to the motherboard. If you *have* to unplug these cables, remember where you unplugged them!
4. Remove the little yellow BIOS Configuration jumper.
5. Restore the bottom cover. You do not need to restore drive bay cables or tighten the screws at this time, however.
6. Plug the flash drive into the NUC.
7. Reconnect the NUC to AC power. If it doesn't happen automatically, press the power button to start the system running.
8. The BIOS should automatically begin the BIOS Recovery process. You should see a progress report displayed on the primary monitor.
9. When the BIOS Recovery process is complete (i.e. telling you to power off the system), shutdown the NUC and disconnect it from AC power.
10. Remove the bottom cover as before.
11. Restore the BIOS Configuration cover to pins 1-2 of the header (this is where it should have been when you started).
12. Restore the bottom cover. This time, reconnect any cables you unplugged and tighten the screws.
13. Turn the NUC upside right and reconnect AC power. If it doesn't happen automatically, press the power button to start the system running.
14. Immediate start pressing the F2 key, over and over, until BIOS Setup is started.
15. Verify that any settings pertinent to your hardware configuration have retained their settings properly (sometimes, depending upon the types of changes made to the BIOS since the previous version, changes to these settings cannot be avoided, so it is important to ensure they are as they need to be - especially BOOT settings).
16. Use the F10 key to exit from BIOS Setup (this saves any changes you made).
17. Let the system boot up normally.
18. Test, test, test.

Hope this helps,

...S

[Mo1010427]

@n_scott_pearsonI can't thank you enough. I too keep permanent copies of drivers and files, but for the longest wasn't sure the model of these NUCs. It's a bummer Intel took it down.

Just for posterity, the issue of no display at all came after M.2 wipe and installing Windows 11. Swapped MoBo, but kept M.2 and RAM, display back to working. So figured board might have died. Wipe and upgrade another NUC, same model, and same issue. I'm guessing Windows 11 is corrupting the BIOS and then rendering the NUC unbootable. BIOS recovery via USB and system now boots back up. Gotta love Windows.

Thanks again to @n_scott_pearson for the BIOS file.

Mo