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Hello cyan96,
Thank you for posting on the Intel* Community.
To better assist you, please run the following tools and attach the reports generated.
Intel® System Support Utility (Intel® SSU)
- Intel® SSU Download
- Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
- Click on the menu where it says "Summary" to change to "Detailed View".
- To save your scan, click on "Next", then "Save".
Intel® Processor Diagnostic Tool (IPDT)
- Intel® Processor Diagnostic Tool download.
- The diagnostic tool checks for brand identification, verifies the processor operating frequency, tests specific processor features, and performs a stress test on the processor.
- To save the report, once the test is done, click on "File >> View Results File" and attach the .txt file to your reply.
Best regards,
Maria R.
Intel Customer Support Technician
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Hello cyan96,
Were you able to check the previous post?
Let me know if you need more assistance.
Best regards,
Maria R.
Intel Customer Support Technician
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Hello cyan96,
We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer being monitored.
Best regards,
Maria R.
Intel Customer Support Technician
