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PCIE 5.0 Lane Margin Tool

zuiding_666
Beginner
2,440 Views

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It always shows 'No Command' error and lane6 'ClrErrLog' error when running PCIE Gen5 margining test, take the Motherboard(cpu) as RX side. Could you give me some information about why? I noticed a similar issue in previous.

https://community.intel.com/t5/Processors/PCIe-4-0-lane-margin-tool/m-p/1390193#M58128%253Fwapkw=%2522ClearErrorLog%2522%2520

Motherboard: ASUS ROG STRIX Z790-A GAMING WIFI D5 Motherboard + 13700k +16G*2 DDR5
sBIOS: version 1801

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zuiding_666
Beginner
2,382 Views

Hi  team,

Any response?

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IsaacQ_Intel
Employee
2,364 Views

Hello zuiding_666

 

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

 

In order to have a better understanding of your issue, please provide me with the following:

 

1.      What specific steps are you taking when encountering the 'No Command' error during the PCIE Gen5 margining test with the Motherboard as the RX side?

2.      Can you provide details about the configuration and setup used for the PCIE Gen5 margining test, including any recent changes or updates?

3.      Are there any error logs or messages beyond 'No Command' and 'ClrErrLog' that could offer additional insights into the issue?

4.      Have you observed this problem consistently, or does it occur intermittently? Are there any patterns or specific conditions under which the errors tend to occur?

 

Please download and scan your system using our tool, Intel® System Support Utility so we can help check your system info first. Once finished downloading, open the tool, click on scan 'Everything', click next, then save the system information to a .txt file. Please provide the .txt file.

This document will be necessary to check your entire system, in order to find possible errors or incompatibilities.

 

 

Best regards,

Isaac Q. 

Intel Customer Support Technician


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IsaacQ_Intel
Employee
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Hello zuiding_666,

 

We hope you are doing fine.

 

Were you able to check the previous post?

Let us know if you still need assistance.

 

Best regards,

Isaac Q. 

Intel Customer Support Technician


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IsaacQ_Intel
Employee
2,292 Views

Hello zuiding_666,

 

We hope you are doing fine.

 

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Isaac Q.

Intel Customer Support Technician.


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