Problems with cpu affecting my performance at work

[Jorge114]

Dear Intel team,

I am a 3D designer working with complex 3D meshes inside a 3D processing software. I switches from AMD cpus to try your 14th gen intel cpus (intel core i7 14700). Its been more than a year now and Im experiencing constantly problems with blue screens of death and crashes on the program not related to RAM. It is due to the extreme overheating caused by the cpu chit. i have a 3 fan AIO water cooling system that is still uncapable of providing me with a smooth workflow. I previously had a ryzen 5000 series cpu and I had no problems with crashes and BSOD's.

I would really appreciate your support in some way to help me resolve my problem. I have invested a significant amount in what was supposed to be an improvement on my professional work equipment and the crashes are so constant that is really affecting my performance and efficiency at work which is directly affecting my income.

I thank you in advance,

Jorge Zepeda

Automotive Design Engineer

[mob]

Nobody is going to respond to you in here, you need to speak to someone in support directly, or just go back to using AMD.

[OrekiH]

Then why are you @mob ? Go back to AMD

[JedG_Intel]

Hello Jorge114,

Thank you for posting at Intel Community Forum.

For me to properly address this concern, please share the following details:

1.What is the full model of the motherboard?

2.What BIOS version is currently being used?

3.What is the full model of the cooling system?

4.Do you see any signs of physical damage on the processor?

Providing this information will allow me to address your concern correctly.

We hope to hear from you soon!

Best regards,

Jed G.

Intel Customer Support Technician

[Jorge114]

Hello JedG,

Here is the requested information for my case:

1.What is the full model of the motherboard?

ASUSTeK COMPUTER INC.

TUF GAMING Z790-PLUS WIFI

2.What BIOS version is currently being used?

Version

1210

Date

2023-07-14

3.What is the full model of the cooling system?

ARCTIC Liquid Freezer II 420

4.Do you see any signs of physical damage on the processor?

No

[CoolBook]

I would always include temperatures for failure analysis.

I don't understand why Intel technicians don't care about that?

Physical damage? Well, what could that indicate?

I suppose people working at Intel never actually used the products themselves, and that shows.

Temperatures and power usage would be important.

BTW, how do we know it's not RAM?

At least 75% of all instability issues are probably related to XMP/DDR5.

XMP = overclocking.

My experience with the 14700(K) is limited, but I have built one system using a regular air cooler.

Amazing computer. Statically set at low fan RPM and it was completely quiet and never overheated.

Very fast machine too. Don't blame the CPU just yet. Something is probably just wrong with the configuration or assembly.

My guess is that you didn't manage to get the cooler properly installed (depending on your temps, which are missing).

Otherwise the RAM is too high overclocked.

You should not have to set a low power limit with that cooler, but that is also an option.

[JedG_Intel]

Hello Jorge114,

Thank you for sharing this information.

Based on the information that you provided, I can suggest you to update your BIOS to the latest version as I can see that there are few updates available which has compatibility and stability improvements.

You can go to your motherboard manufacturer's website here download and update the BIOS

If you're still seeing the same issue, let me know and generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Jorge114,

I wanted to check if you had the chance to check the information that I shared. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Jorge114,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician