Task manager lagging in Hybrid mode with core ultra 7 255HX + RT 5060 Laptop

[MVP001]

I have Acer Predator Helios Neo 16s AI Laptop 

Specification = 

Core ultra 7 255 HX 
RTX 5060 graphics.
16 GB ram 
1 TB ssd.

Laptop hangs in balanced mode (within acer predator software) while plugged in or on battery in both cases while opening task manager, Opening wifi menu, locking  laptop (Win + L) My laptop lags.

Tried each and every possible solution
1. DDU changing to latest graphics of intel
2. Use OEM graphic driver
3. Various SFC, DISM scans internal hard disk, antivirus scan, memory scan etc..
4. Factory Reset + Reinstall windows completely 
5. Changes PCI setting in advance power mode, (Change to off while plugged in)
6. latest all windows updates (uptodate till this date)
7. Closed all unnecessary background tasks in windows.
8. HAG off on toggle also tried
9. Power mode best performance (win 11 inbuilt)
10. BIOS version upto date (latest) 


Only runs smoothly on DGPU 
or Performance mode from acer predator software.

i have checked it with acer team also, they can't find the solution, they concluded after rigorous checking my laptop, (internal intel or win 11 problem)

Still facing the issue, so can anyone please help me what to do ?
@intel 
Because every time i don't want my laptop to consume more power by running on DGPU or performance mode. 


 

[Robin_Intel]

Hello MVO001,

Thank you for reaching out to the Intel Community Forum

I can see that you have already done a extensive troubleshooting you also contacted your OEM to try and resolve your concern, before I proceed and discuss your case with the team I would like to ask you a question:

Have you tried disabling the DGPU to see if you experience any issue? ex. Lag & Hangs

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

NOTE:

Kindly uncheck the NETWORK/NETWORKING box before generating SSU to avoid showing your IP address.

Follow these steps:

Download Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

1. Scan: Check the box Everything.
2. Click Scan.
3. Review: When finished scanning, click Next.
4. Click Save.

If you have questions, please let us know. Thank you.

Best regards,

Robin G.

Intel Customer Support Technician

[MVP001]

Dear intel team,

I have tried disabling DGPU and ran my laptop on IGPU only, but again issue not solved.

Additionally i forgot to mention about, i have disable fast , also i have removed the MCAFee through it's dedicated uninstaller. 

And here is the attached text file as you mentioned. 

Regards, MVO001

[Robin_Intel]

Hello MVP001,

I will further research on this matter and post the response on this thread once it is available.

If you have questions, please let us know. Thank you.

Best regards,

Robin G.

Intel Customer Support Technician

[Robin_Intel]

Hello MVP001,

Thank you for patiently waiting,

May I know if you changed any graphics settings?

Additionally, can you try performing DDU again and use OEM driver, if the issue persists perform DDU again then try using the generic graphics driver 32.0.101.8626 or the latest available.

Kindly let us know if this helps or the issue still persists and I will be further investigating your case.

Best regards,

Robin G.

Intel Customer Support Technician.

[MVP001]

I have done those things, but no change.

And graphic settings are normal or (as came with oem) , no change.

And i have tried ddu with oem also but still lagging issue. 

[Robin_Intel]

Hello MVP001,

I will further research on this matter and post the response on this thread once it is available.

If you have questions, please let us know. Thank you.

Best regards,

Robin G.

Intel Customer Support Technician

[Robin_Intel]

Hello MVP001,

Do we have a video on how laggy it is of the task manager?

Based on reports from other communities, this issue appears to be primarily related to the operating system, regardless of the hardware involved. We will continue to investigate the situation; in the meantime, we recommend submitting feedback to Microsoft as well for potential solutions or suggestions.

Best regards,

Robin G.

Intel Customer Support Technician

[MVP001]

Dear INtel team,

Do i have to contact the windows team/ Acer team or you guys will contact them ?

Please let me know, because as a customer i am suffering from this issue. Intel Windows acer just fuscous on business rather than customer satisfaction, and passing the ball to each other (By saying its system issue, its software issue, its not acer issue) etc.... 

You guys are doing businesses in billions with each other, and still can't able to convey customer problemes, this is really concerning for the customer faith in product. 

Can't you guys come together on one platform and jointly discuss the issue along with your engineers and design such products or resolve such issues ?

Resolve this as soon as possible, 

Or Just pass the ball and told me whom should i have to contact ? (Windows/ Acer or Mr. President Donald Trump) 

Regards, 
Miraj 

[Robin_Intel]

Hello MVP001,

I will further research on this matter and post the response on this thread once it is available.

If you have questions, please let us know. Thank you.

Best regards,

Robin G.

Intel Customer Support Technician

[Mwhehe]

i have same issue with same specs but mine is legion, work flawlessly with dgpu only but microstuttering while using hybrid igpu even just scrolling youtube

[MVP001]

Disable the fast startup if suddenly laptop shuts down with error " Something wrong with your computer " 
And hope for future update for fixing micro stuttering issue. 

[Robin_Intel]

Hello MVP001,

Thank you for your constructive feedback. I understand that this can be a frustrating experience for you. We take this feedback seriously and are committed to improving the efficiency of our products, even when the configuration is handled by our OEM partners.

While we investigate this issue, please note that your system comes from your OEM manufacturer. We may not be familiar with the specific system configuration and custom drivers that the OEM has implemented. Rest assured, we are doing everything we can to assist you.

With that said, please be aware that this is a well-known issue that we are currently investigating. We would like to clarify that this appears to be OS-related. To help us determine the root cause of the issue, we would appreciate it if you could send us a video demonstrating the problem.

Best regards,

Robin G.

Intel Customer Support Technician.

[MVP001]

Dear Intel team,

Please find the attached videos.

Old and new one both are there. 

Micro stuttering while opening task manager as well as locking windows. 

In Opening wifi menu also. 

After first time stuttering decrease but not completely. 

Regards,
MVP

[BrenzL_Intel]

Hello MVP001,

Thank you for providing the requested video.

I will proceed to coordinate this concern with the team and post the response on this thread once it is available.

If you have questions, please let us know. Thank you.

Best regards,

Brenz L.

Intel Customer Support Technician

[Robin_Intel]

Hi MVP001,

Thank you for patiently waiting.

Based on our review, the behavior observed appears to be related to the operating system rather than a graphics-related problem. As such, this would be best handled by the operating system support team.

We recommend reaching out to Microsoft Support for further assistance. They will be in the best position to investigate and resolve the issue from the OS perspective.

If you need any additional information from our side to share with Microsoft, please let us know and we’ll be happy to assist.

Best regards,

Robin G.

Intel Customer Support Technician.