The Intel i7-14700K processor reaches 100°C instantly when running a benchmark.

[Farghaly]

The Intel i7-14700K processor reaches 100°C instantly when running a benchmark, despite having good case airflow and using a high-end air cooler (Be Quiet Dark Rock Elite). It seems like there might be an issue with this specific CPU unit.

[JaveA_Intel]

Hi Farghaly,

Greetings from Intel Customer Support.

I understand that your worried regarding the result of the Benchmark. For us to further investigate, we will be needing the following information:

• Screenshot or result of the benchmark that shows 100°C
• Exact name of the Benchmarking application.
• Intel SSU log of the computer. Here's a link on how to get SSU file https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

Regards,

Jave Vincent A.

Intel Customer Support Engineer

[Farghaly]

Thank you for your response.

- I’ve attached a screenshot of the (Power + CPU) benchmark reaching 100°C in less than 12 seconds.

- The application used is OCCT (OverClock Checking Tool).

- I’ve also attached the Intel SSU log file + screenshot from the intel software.

Waiting for your feedback.

[JaveA_Intel]

Hi Farghaly,

Based on the information that you have provided we recommend the following:

• Update Driver to latest version 1805 you can download it here https://www.asus.com/us/motherboards-components/motherboards/prime/prime-z790-p-wifi/helpdesk_bios?model2Name=PRIME-Z790-P-WIFI
• Try to run Stress test on Intel® Extreme Tuning Utility (Intel® XTU). For instruction go to Step Four: System Stability and Stress Testing on this link https://www.intel.com/content/www/us/en/gaming/resources/overclocking-xtu-guide.html

Regards,

Jave Vincent A.

Intel Customer Support Engineer

[JaveA_Intel]

Hi farghaly,

This is only a quick follow-up; I just wanted to check in with you, as I haven't received any feedback from you.

Regards,

Jave Vincent A.

Intel Customer Support Engineer

[Farghaly]

Hi Jave,

Here are the results after the BIOS update. I believe the temperatures are still a bit high—it dropped by about 5 degrees, but it seems a little excessive to me.

Let me know your thoughts.

Thank you

[Farghaly]

The bios version

[JaveA_Intel]

Hi Farghaly,

Thank you for providing the detailed information. We will further investigate this with our team. We will get back to you as soon as possible.

Regards,

Jave Vincent A.

Intel Customer Support Engineer

[sapnukapteinis]

Hello, my i7-14700k (bought back in april 2024) also has the same issue. I mainly use it for gaming.

While gaming temps are 40-65°C sometimes 70. But when launching a game which is building shaders (hogwarts legacy, detroit:become human etc.) or stress-testing CPU temps instantly rise to 100°C and stays that way until building shaders is complete or stress test is over, i'm scared that this will damage my cpu over time because i was saving money for quite some time to buy this cpu. Is there something wrong with this particular cpu that I have? At my work i have a pc with the same CPU and it doesn't have any issues. Also I have experienced a game crash while building shaders and very rarely (about 5 times since april) while in-game.

Should I request RMA for my cpu?

I have the latest BIOS update (msi z790-p wifi motherboard) and latest windows updates, and i have everything on default settings, i have never overclocked my cpu before nor i will try since the 14th gen issues.

[JaveA_Intel]

Hi Farghaly,

To further investigate on the issue, we will be needing the following information:

Exact make and model of the cooling system installed on the computer.

Where is the computer placed? details regarding the environment like Temperature.

Regards,

Jave Vincent A.

Intel Customer Support Engineer

[Farghaly]

Hi Jave Vincent,

Here is the information you requested:

1. Cooling System: be quiet! Dark Rock Elite Air CPU Cooler, 2X Silent Wings 135mm PWM Fans - BK037.
2. Environment Details: The computer is placed on top of a desk, and the room temperature ranges between 18°C to 25°C.

Let me know if you require any additional details.

Best regards,
Abdelrahman Farghaly

[JaveA_Intel]

Hi Farghaly,

This is a quick follow up; We would like to know if you already have the information that I requested in order for me to continue to further investigate our issue.

Regards,

Jave Vincent A.

Intel Customer Support Engineer

[sapnukapteinis]

Hi, I'm not Farghaly, but for me I have AK620 Zero Dark 120 mm CPU cooler, have a Deepcool MATREXX 50 PC case and 6 fans, 3 in front, 2 up top and one in the back. Computer is placed on wooden floor right next to my table, room temperature is 21-23°C.

[JaveA_Intel]

Hi Farghaly,

Thank you for providing the detailed information. We will further investigate this with our team. We will get back to you as soon as possible.

Regards,

Jave Vincent A.

Intel Customer Support Engineer

[JaveA_Intel]

Hi Farghaly,

As per investigation with our team, we would like to confirm if you did set manually BIOS/XTU settings above recommended values?

Regards,

Jave Vincent A.

Intel Customer Support Engineer

[JaveA_Intel]

Hi Farghaly,

This is a quick follow up; We would like to know if you already have the information that I requested in order for me to continue to further investigate the issue.

Regards,

Jave Vincent A.

Intel Customer Support Engineer

[JaveA_Intel]

Hi Farghaly,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Regards,

Jave Vincent A.

Intel Customer Support Engineer