Unable to overclock using intel Extreme Tuning Utillity

[Tristen_P]

here are my relevant specs

CPU: i7 12700kf

GPU: RX 6700xt

RAM: 32GB

MOTHERBOARD: Asus Prime B760 plus D4

750W Evga Power Supply.

When I try to change the voltage for processor core iccmax, or try to enable intel overclocking thermal velocity boost, I get an "unknown error" and my setting does not change. Additionally, there are a lot of bars that are greyed out completely. For example, reference clock, core voltage mode, intel turbo boost tech, core voltage, avx2 ratio offset. 

[Andres_Intel]

Hello Tristen_P,

Thank you for posting on the Intel communities. I am sorry to hear that you are having overclocking issues with your Intel® Core™ i7-12700KF Processor and Intel® Extreme Tuning Utility (Intel® XTU), I will be happy to help you.  

To have a better understanding of the situation, please answer the following questions:

• Download, run, save and attach the report for the following tool Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.  

Regards,  

Andres P. 

Intel Customer Support Technician

[Tristen_P]

Hello Andres P.,

Apologies for the slow response time, I've been busy with other responsibilities.  Anyways, I ran the software you instructed me to download. Here is the file linked below.

[Andres_Intel]

Hello Tristen_P,

Thank you for your response, all the information provided has been really helpful.

I will start with an investigation to provide you with further information as soon as possible.

Regards,  

Andres P. 

Intel Customer Support Technician

[Andres_Intel]

Hello Tristen_P,

We have been working on the investigation, please follow the steps below and let me know the results:

• Uninstall Intel® XTU by following the How to Uninstall the Intel® Extreme Tuning Utility (Intel® XTU) article.
• Download and install the latest version of Intel® XTU.
• Make sure you have the latest BIOS version installed. You may want to contact the board manufacturer to ensure this.
• Admin permission is required for this step: manually delete the c:\program files\Intel\Intel(R) Extreme Tuning Utility directory. Be very careful not to delete any other program folders by default.
• If the issue persists, update Windows or try a fresh Windows installation.

Regards, 

Andres P. 

Intel Customer Support Technician 

[n1kobg]

Set those BIOS Options you want to OC with the software on Auto .  Intel ME have to be installed.
Also, some options can be greyed out because of the way you chose to OC.

[Andres_Intel]

Hello Tristen_P,

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,  

Andres P. 

Intel Customer Support Technician

[Andres_Intel]

Hello Tristen_P,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andres P.

Intel Customer Support Technician