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here are my relevant specs
CPU: i7 12700kf
GPU: RX 6700xt
RAM: 32GB
MOTHERBOARD: Asus Prime B760 plus D4
750W Evga Power Supply.
When I try to change the voltage for processor core iccmax, or try to enable intel overclocking thermal velocity boost, I get an "unknown error" and my setting does not change. Additionally, there are a lot of bars that are greyed out completely. For example, reference clock, core voltage mode, intel turbo boost tech, core voltage, avx2 ratio offset.
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Hello Tristen_P,
Thank you for posting on the Intel
To have a better understanding of the situation, please answer the following questions:
- Download, run, save and attach the report for the following tool Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.
Regards,
Andres P.
Intel Customer Support Technician
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Hello Andres P.,
Apologies for the slow response time, I've been busy with other responsibilities. Anyways, I ran the software you instructed me to download. Here is the file linked below.
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Hello Tristen_P,
Thank you for your response, all the information provided has been really helpful.
I will start with an investigation to provide you with further information as soon as possible.
Regards,
Andres P.
Intel Customer Support Technician
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Hello Tristen_P,
We have been working on the investigation, please follow the steps below and let me know the results:
- Uninstall Intel® XTU by following the How to Uninstall the Intel® Extreme Tuning Utility (Intel® XTU) article.
- Download and install the latest version of Intel® XTU.
- Make sure you have the latest BIOS version installed. You may want to contact the board manufacturer to ensure this.
- Admin permission is required for this step: manually delete the c:\program files\Intel\Intel(R) Extreme Tuning Utility directory. Be very careful not to delete any other program folders by default.
- If the issue persists, update Windows or try a fresh Windows installation.
Regards,
Andres P.
Intel Customer Support Technician
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Set those BIOS Options you want to OC with the software on Auto . Intel ME have to be installed.
Also, some options can be greyed out because of the way you chose to OC.
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Hello Tristen_P,
Were you able to check the previous post?
Let us know if you still need assistance.
Best regards,
Andres P.
Intel Customer Support Technician
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Hello Tristen_P,
We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.
Best regards,
Andres P.
Intel Customer Support Technician

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