Unable to submit support request

[ziyad-edher]

I'm trying to submit a support request via https://supporttickets.intel.com for my i9 14900K CPU which is showing severe instability, and I would like to initiate support under warranty.

When I click submit, the loading spinner stays indefinitely, and the support request is not saved / submitted. I have retried across multiple browers, operating systems, and devices.

In the browser console, the errors often follow the form "An internal server error has occurred\nError ID: 53214788-294540 (644527025)"

I attempted to call the support hotline, but I am just redirected to the website instead.

Is there any other way to get in contact with support?

[Mike_Intel]

Hello ziyad-edher,

Thank you for posting in Intel community Forum.

Kindly try to clear the cache of the browser then use this link instead to log a case for report the processor:

Contact Intel for Your Support Solutions

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[ziyad-edher]

Hi Mike, thanks for responding. I'm running into the same issue even after clearing my browser cache (across multiple devices, like I mentioned in the original post) and using that link you sent directly.

Is there any other way I can submit a support ticket?

[Mike_Intel]

Hello ziyad-edher,

Thank you for the quick update.

I have created a new case for you to report the processor for RMA.

I will be sending an email using the other case on the email address associated with your profile here in the communities.

Please check your inbox.

Thank you and have a great day.

Best regards,

Michael L.

Intel Customer Support Technician

[mcconnell113]

hello i am having this exact same issue with exact same 14900k, could you help me submit a case? I've tried several times across several browsers and devices, nothing works. 

[n0tsql]

I'm having this exact same issue, can I get a case open too?

[Kevzter]

I have the same exact issue. Trying to send in warranty support/request for my Intel i9-13900k with the known issues.

Have been re-filling the information and trying to submit for 3 hours now, 3 different computers + phone.

[Kevzter]

Hello. The past year I've had issues with my computer, randomly crashes, blue screens, instability, problems alltogether and today my friend told me about the widespread issues with these processors and that Intel had raised the warranty to 5 years.

Been trying all day to submit a RMA request, but it just keeps on loading after i've filled in all information, so the support request is stuck in draft.

Tried three different browsers + mobile, without VPN and everything.