Unknown Device ACPI\VEN_INTC&DEV_1070

[Ahmad6]

Hi,

being new to technical forums, I am not sure if I have posted this question in the right category. (If not, I hope someone would redirect my question to the correct forum.)

In Device Manager on my Axioo MyBook Z6 laptop (running Windows 11 Pro), I have an unknown device with the following Hardware ID:

ACPI\VEN_INTC&DEV_1070
ACPI\INTC1070
*INTC1070

This clearly points to an Intel-originated device. Based on research and troubleshooting, this device is the Intel Dynamic Tuning Technology (DTT) / Dynamic Platform and Thermal Framework (DPTF) component.

My Issue: I have already downloaded and installed the DTT Driver and the Chipset Driver packages available on the official Axioo support website for the MyBook Z6, but the device remains unknown (yellow exclamation mark).

Any idea how to get the correct driver to recognize INTC1070?

(Except pointing me to the original vendor support, which I've already tried.)

Thank you for any insight!

[KennethB_Intel]

Hello Ahmad6,

Thank you for reaching out to the Intel Community Forum. I understand that you are seeing an unknown device with Hardware ID ACPI\VEN_INTC&DEV_1070 on your Axioo MyBook Z6 running Windows 11 Pro, even after installing the DTT and chipset drivers from the Axioo support site. To assist you further, I would like to gather some additional details:

1. Have you tried installing the Intel Driver & Support Assistant (IDSA) to check for missing or outdated drivers?
2. Are there any other unknown devices listed in Device Manager?
3. Could you provide a screenshot of the Device Manager showing the unknown device?
4. Could you please provide us the SSU logs of your system? You can find instructions on How to get the Intel® System Support Utility Logs on Windows*

Please provide these details so I can help identify the correct driver and guide you with the next steps. We will wait for your response to continue assisting you.

Best regards,

Kenneth B.

Intel Customer Support Technician

[KennethB_Intel]

 Hello Ahmad6,

I wanted to follow up regarding the questions I previously sent. Kindly share your responses when convenient so I can continue assisting you with this matter.

Best regards,

Kenneth B.

Intel Customer Support Technician