Solucionado: Unstable i7-14700k - Página 2

Peguar · ‎01-10-2024

Having issues with 14700k on my gigabyte z790 gaming x Bios F9 (Windows 10 pro), 1000w power supply. When all set to auto cant pass avx and avx2 stress test(XTU). Video editing programs cant finish rendering, games crash little later (all BSOD). I also have kingston fury renegade 2x16Gb running on xmp 2 profile 6800Mt/s. Tried disabling xmp but it didn`t change anything. On high usage cpu hits 100C very easily. I have ag620 deepcool air cooler. I tried all presets on motherboard Optimized, 6GHZ, even disable e cores. Only thing that works better i set p cores to 50 (5000Mhz) and e cores to 38 (3800Mhz), temps cant pass 75C. Now the problem is avx2 stress test sometimes work and sometimes don`t, have also initial bootup 20-30s, setup for memory boot speed in bios is normal. I also disabled turbo boost or any type of boost for cpu and for memory. From another thread i read to test cpu with Intel processor diagnostic tool and i did and it all passed but not in XTU avx2 fails almost instantly. I don`t have any ideas any more i just want to make this stable.

JayB_Intel · ‎01-16-2024

Hello Peguar,

Thank you for contacting us regarding your Intel® Core™ i7 processor 14700K having instability issues. We apologize for any inconvenience that this might have caused you. We appreciate you conducting troubleshooting on your end. Additionally, we would like to suggest considering the steps below for addressing your concern:

Method 1

Access BIOS
Select "ADVANCED MODE"
In the Tweaker tab
Locate the CPU Vcore
Select "Normal" option.
Select "Dynamic Vcore(DVID)" option.
Change it from "Auto" to "+0.005V"
Increase the DVID by +0.005 and reboot OS, until the crash disappears, and the system is running stable.

Method 2

Access BIOS
select "Tweaker"
select "Advanced Voltage Settings"
select "CPU/VRAM Settings"
adjust "CPU Vcore Loadline Calibration"
recommend starting from "Low" to "Medium" until system is stable.

After implemented methods 1 or 2, run XTU test again and if the AVX2 test can pass, run your games and rendering programs and see if the issue persists.

If the issue persists after the suggest steps above, please see below for our next steps of diagnosis.

Gather Application logs from Windows Event viewer "Windows Logs"
- Press the "Windows key" + "R" and type in "eventvwr.msc", then click “OK” to run the Event Viewer.
  - Under "Event Viewer (Local)" > "Windows Logs", select the Application - to collect "Application Logs".
  - To Save the event log. Click menu "Action" and select "Save All Events As…".
  - Save the log file with your desired file name and location.

Generate Windows dump file to help us with the analysis of your concern using the link: https://learn.microsoft.com/en-us/troubleshoot/windows-client/performance/generate-a-kernel-or-complete-crash-dump
- Follow the "Manually generate a memory dump file" procedure. This command notMyfault.exe /crash will trigger BSOD which is part of generating dump file. Make sure that this data is saved and all closed prior executing this program.
  - These are just examples of where the dumped files are normally located. The location might've been changed prior to running the tool from your end.
    - Small Memory dump - C:\WINDOWS\Minidump directory.
- The Kernel and Complete Memory Dump - %SystemRoot%MEMORY. DMP.
  - Note: The Kernel and Complete Memory Dump is a huge file(approximately around 2GB). We would suggest considering sharing it with us via Google Drive. It is important for us to gather all the information necessary to provide you a better recommendation in resolving your concern.

Kindly download and use the tools below and send us a screenshot of its results for analysis:

Intel® Extreme Tuning Utility (Intel® XTU)- You may run the stress test within the app. If the test is showing any thermal throttling or if your system crashes when initiating/during the test. Regardless of the result, please let me know. Use the link below:
https://www.intel.com/content/www/us/en/download/17881/intel-extreme-tuning-utility-intel-xtu.html

Intel® Processor Diagnostic Tool - This tool will serve as your general Intel Processor health check. Use the link below: https://www.intel.com/content/www/us/en/download/15951/intel-processor-diagnostic-tool.html

Best regards,

John B.

Intel® Customer Support Technician

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Mikec12 · ‎07-21-2024

So is this a problem with the load line being too low or too high? I have been having stability issues, and it seems when I disable turbo, it's stable. I've manually set the multiplier at 52 but with the turbo enabled, it crashes in-game, sometimes after 5 mins sometimes after 20

Peguar · ‎07-21-2024

Turbo is not a problem, enhanced multicore is, disable that, pl1 and pl2 must be set at 253W and CPU current limit not higher then 400A. Load line calibration medium or high, if no stability issues on medium then keep medium for lower cpu temps.

Mikec12 · ‎07-21-2024

There's alot of people having issues with turbo being enabled, myself included. So weather this issue that you have fixed is related to that or not, disabling turbo is definitely one way to do it

Mikec12 · ‎07-21-2024

I've disabled MCE from the first time I opened my bios. I've also set PLL levels to 253 and load line everywhere from lowest to highest. The only thing that seems to work is under clocking to 5000 and 3800 p and e. But that's an not a solution. That's 10% speed I'm losing on my chip.
Stress testing. I seem to be fine. It's in game that seems to be the issue. I'm only sitting at 15 to 20% utilization in game, so it's not a heat issue, I almost think it has more to do with voltages has your clocks change based on usage?