Unsupported Platform Error on install Intel XTU Utility 10.0.1.31 - i9 14900hx processor

[leo07]

Good day,

During install of Intel XTU Utility 10.0.1.31 I receive a platform unsupported error, while my CPU is shown as supported on the download page. Is there any solution for this? Screenshot and SSU Scan had been attached for reference.

Best Regards,

Leo.

[ArchieD_Intel]

Hi leo07,

Thank you for reaching out to the Intel Community Forum. It seems like you're trying to install a wrong version that supported your processor. Please download the version 7.14.2.14 from this link Intel® Extreme Tuning Utility (Intel® XTU)

• Intel® XTU version 7.14.2.14: supports unlocked Intel® Core™ processors (14th gen) and older processors.
• Intel® XTU version 10.0 or newer: supports unlocked Intel® Core™ Ultra Processors (Series 2) 

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[VARADHARAJAN]

@leo07 

You should use this Intel® XTU version 7.14.2.14

[ArchieD_Intel]

Hi leo07,

I just wanted to follow up to see if you had a chance to review the information I posted. Your feedback at your earliest convenience would be greatly appreciated. Thank you. 

Hi VARADHARAJAN, thank you for the information.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi leo07,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Archie D.

Intel Customer Support Technician