Warranty validation

[DTrof]

Hi!

Tried to check warranty of my E5-2603v2 CPU (http://www.intel.com/p/en_US/support/warranty http://www.intel.com/p/en_US/support/warranty)

got the answer:

Here are the results from your query

Our system is temporarily unable to process your request. Please try again later.

(tried 10 times)

I tried to ask for help with this ( http://www.intel.com/p/en_US/support/contactsupport Contact Support )

for live Chat got the answer "Not Available" (http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat) "Thank you for contacting customer support"

for online support request I need ticket number, but I don't know how to get it

I decided to write here. Please, help me ask Intel about warranty of my new cpu. Which method of contact I have to use for receive an answer from Intel?

Thank you in advance.

[Kevin_M_Intel]

Hi datidotua,

Please note that the processor warranty is for 3 years from the moment you purchase it. The site you are using (http://www.intel.com/p/en_US/support/warranty http://www.intel.com/p/en_US/support/warranty) it is required to enter the FPO and full ATPO to get the warranty information.

Here you have some articles about the warranty information:

http://www.intel.com/support/processors/sb/CS-020033.htm http://www.intel.com/support/processors/sb/CS-020033.htm

http://www.intel.com/support/processors/sb/CS-009862.htm http://www.intel.com/support/processors/sb/CS-009862.htm

Kevin M

[DTrof]

Hi Kevin,

Thank you for your answer.

I have the FPO J448B929 and ATPO 2L441347A1107. When I insert these numbers in appropriate fields at the site I get the answer:

Here are the results from your query

Our system is temporarily unable to process your request. Please try again later

Could you please tell me, what I do wrong?

Please see the screenshots below:

[DShar10]

Hi datidotuaI just glanced through your thread & by entering your CPU FPO/ATPO numbers at http://www.intel.com/p/en_US/support/warranty http://www.intel.com/p/en_US/support/warranty received the following information :

I hope this is what you're looking for.

Regards,

[DTrof]

Dear Deepak,

yes, thank you. I have a problem with this CPU. Could you please help me with next steps. What I have to do for use my warranty?

Btw, I tried one more time with http://www.intel.com/p/en_US/support/warranty http://www.intel.com/p/en_US/support/warranty

and received the same result:

Our system is temporarily unable to process your request. Please try again later

I live in EU. Is it problem with my ip or something else?

[DShar10]

Hi datidotua,

FYI, I am just a customer like you who was navigating through communities & stumbled upon your topic accidently.

About your concern, I urge you to wait for the official response from Intel support staff.

Regards,

[Cesar_B_Intel]

Hello datidotua,

In fact the information about your processor provided on the thread by Deepak.Sharma is correct. Your processor is under warranty, if you need to process the warranty of your processor I suggest contacting support at 1-916-377-7000, submit a ticket http://www.intel.com/p/en_US/support/contactsupport Contact Support or by chat http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat

Regards,

Caesar B.

[DTrof]

Hi!

Thank you very much. I tried to use EU warranty page of Intel site and everything works perfect. Also I contacted with technical support from this page.

PS.

But I think that with my EU IP I have strange answer from US warranty page "Our system is temporarily unable to process your request. Please try again later." instead of redirect to EU page.