連結已複製
Hi WWIA7062,
Thank you for posting in the community. I have a few questions to help us address this matter. Please answer the following:
- What is the exact model of your motherboard?
- Could you share your reason for using the Intel Extreme Utility? Please note that overclocking your processor beyond its specifications may void your warranty.
- Is this the first time this issue has occurred?
- Have you tried any troubleshooting steps? If so, could you share them with me?
- Is your BIOS currently up to date?
Additionally, please try disabling "Fast Startup" on your system. This is a workaround troubleshooting that we can perform to check if the oissue will resolve:
- Go to "Control Panel" and click "Power Options."
- In the left pane, click "Choose what the power buttons do."
- Click the "Change settings that are currently unavailable" link.
- Under "Shutdown settings," uncheck "Turn on fast startup."
Best regards,
Dhanniel M.
Intel Customer Support Technician
2 to slightly undervolt to save power
3 no
4 I uninstalled and reinstalled the utility and IPF
5 Yes
6 it didn’t work
It says in advanced system info watchdog present False
Hi WWIA7062,
Thank you for providing your motherboard model, I would like to clarify some things asked by @DhannielM_Intel if you have seen and tried it as this will help us isolate the issue you're having.
- Could you share your reason for using the Intel Extreme Utility? Please note that overclocking your processor beyond its specifications may void your warranty.
- Is this the first time this issue has occurred?
- Have you tried any troubleshooting steps? If so, could you share them with me?
- Is your BIOS currently up to date?
Additionally, please try disabling "Fast Startup" on your system. This is a workaround troubleshooting that we can perform to check if the oissue will resolve:
- Go to "Control Panel" and click "Power Options."
- In the left pane, click "Choose what the power buttons do."
- Click the "Change settings that are currently unavailable" link.
- Under "Shutdown settings," uncheck "Turn on fast startup."
Best regards,
Dean R.
Intel Customer Support Technician
Hello WWIA7062,
Firstly, I want to inform you that if the Watchdog section under Intel® XTU System Information displays 'Watchdog Present' as False, it means that the WDT Driver is not detected. In such cases, you will need to manually restore your settings or profiles after rebooting. To resolve this, it's advisable to verify the presence of the WDT Driver. Please refer to this article for guidance on creating or loading profiles in XTU: How to Create, Save, and Load Profiles in the Intel® Extreme Tuning Utility (Intel® XTU).
Best regards,
Dhanniel M.
Intel Customer Support Technician
the WDT driver shows up when enabling view hidden drivers in device manager
Hi WWIA7062,
I understand and thank you for sharing this information to me. Though I wanted to check if you've followed my recommendation. Additionally, is the Watchdog status in XTU still showing as false?
Best regards,
Dhanniel M.
Intel Customer Support Technician
i replied to the wrong comment on accident but the WDT driver shows up when enabling view hidden drivers in device manager however in XTU it says watchdog is False
Hi WWIA7062,
Thank you for clarifying this for me. Before I proceed with further investigation, could you please provide your system information? To gain a better understanding of your entire setup, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system details. You can follow the instructions at this link and send the text file here. How to get the Intel® System Support Utility Logs on Windows
Best regards,
Dhanniel M.
Intel Customer Support Technician
Hi WWIA7062,
I am just following up about my current request, this way I can fully check and see your system inforamtion to aid the investigation.
Best regards,
Dhanniel M.
Intel Customer Support Technician
Hello WWIA7062,
I have some additional information that will be very helpful for further investigation of this matter. I apologize for not including this in my previous response. Please review the following:
Could you let me know the version of your XTU? As there are two types of XTU one is supports Core Ultra (Series 2) processors and for the other supports.(14th gen) and older processors.
Additionally, could you gather the XTU verbose log files (available only when you can start XTU and reproduce the issue)? Please follow the steps below:
- Open Registry Editor
- Find HKEY_USERS\.DEFAULT\Software
- Create a new Key named “Intel” under that node (if it doesn’t already exist)
- Create a new Key named “XTU” under the “Intel” node (if it doesn’t already exist)
- Create a new DWORD value under the “XTU” node called “LoggingLevel” with value 4
- Restart the XTU Service, or restart the computer.
- Start XTU and reproduce issue
- Share new XtuCore logs available in C:\ProgramDate\Intel\Intel Extreme Tuning Utility\Logs
I will be waiting for this information and I appreciate your understanding on this matter
Best regards,
Dhanniel M.
Intel Customer Support Technician
im on the one desinged for core ultra, it started with 10.0.1.31
here are the files from today, i have more on my PC if they can be of help
