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16835 Discussions

Why am I suddenly getting error scanning the system with the Device Support Assistant (DSA)?

JPerk10
Beginner
‎01-10-2020 06:26 PM
1,967 Views

I have an NVIDIA graphics card that has NVIDIA drivers installed, but that's always been the case, and the support assistant has been able to scan the system and load the updates. Now I'm getting the error "Sorry, something went wrong while trying to scan." Anyone know of this? Thanks.

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AlHill
Super User
‎01-10-2020 06:30 PM
1,716 Views

Clear your browser cache.

 

Doc

 

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JPerk10
Beginner
‎01-10-2020 07:02 PM
1,716 Views

Thanks. I hoped it would be that simple. Unfortunately, it didn't work.

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JPerk10
Beginner
‎01-10-2020 07:10 PM
1,716 Views

Well, it turns out that the Chrome browser is the problem. It worked with Firefox.

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UCH
Novice
‎01-14-2020 06:54 PM
1,716 Views

Add-ons in Firefox and Chrome create this problem. With deactivated Add-ons it works properly.

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