XEON Phi 7290 really slow

[JMay3]

I have a XEON Phi 7290 running on Windows Server 2016

Applications seem really slow while CPU utilisation is quite low, am I missing something.

Can running A virtual machine help with the situation?

[idata]

Hello updatesvc,Hope you are doing fine.I order to better assist you can you please confirm where are you seeing the CPU utilization by using the resource monitor?Regards,Charlie_Intel

[JMay3]

Hi, this is on the total utilisation on Task Manager.

[idata]

Hello updatesvc,Can you share a screen with us?Regards,Charlie_Intel

[idata]

Hello updatesvc,

We are wondering if you need further assistance?Regards,Charlie_Intel

[idata]

Hello updatesvc,

I apologize for the confusion, what I mean was a picture screenshot from your system in order to analyze the issue. Regards,Charlie_Intel

[JMay3]

Hi,

Here is an image of task manager.

[idata]

Hi updatesvc,

Thanks for the image.This issue does not seem to come from the Xeon Phi neither the memory.What kind of storage system are you using?Raid array or normal disk?Is there a way to open the resource manager on the low side of that screen in order to check the Disk Activity?Regards,Charlie_Intel

[JMay3]

It's a normal disk SSD Samsung EVO 860 250GB

here is the resource monitor image

I have hidden some process names for proprietary reasons.

[idata]

Hello updatesvc ,

Thank you for the screenshot, can you tell us what kind of application you are using?Regards,Charlie_Intel

[JMay3]

We are running anhttps://electronjs.org/ Electron JS Application which is based on what I believe to be Google Chrome.

All other applications also feel sluggish.

[idata]

Hello updatesvc ,

Thank you for the information, let us check if we have information related and we will get back to you.Regards,Charlie_Intel

[JMay3]

Hi,

I would to ask if you got any leads on the above issue. Not rushing you or anything just want to know if you were able to find the problem

Regards,

James

[idata]

Hello updatesvc,

We apologize for the delay we are still working on the case we will contact you back as soon as we have more information.Regards,Charlie_Intel

[idata]

Hello updatesvc,

We apologize for the delay, it doesn't seem that we have a processor performance issue or RAM and the answer from the research was the same, as you can see in the resource monitor.What we can see is that the hard disk is up to the limit, but it could be related the OS or startup applications, this OS or applications are not pulling the processor to the edge, just the hard drive.Also, in regards to the application (Electron JS Application) you are using, it seems to be a web-based application and should use network resources too, so what we can recommend is to test the network and the hard drive, maybe testing with another system and compare it with the resource monitor in order to see if it is related to network or the web program itself.Regards,Charlie_Intel

[idata]

Hello updatesvc,

We are wondering if you have further questions?Regards,Charlie_Intel

[JMay3]

Hi,

I will try as you advised.

I appreciate the help and won't been needing any assistance as of now.

Thank You

Regards

[idata]

Hello updatesvc,

You are welcome, any doubts do not hesitate to contact us back.Regards,Charlie_Intel

[JMay3]

Hi,

Sorry I was away for abit. Yeah we can do a remote session.

Will a teamveiwer session be okay.

Let me know.

Regards.

[JMend17]

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