XFSTK Downloader errore usb_bulk_read_fail()

[vinseteasy9]

Ho un Asus Zenfone 2 Z008 che non si accende e non vibra e quando provo a flasharlo con xFSTK Downloader ricevo l'errore "usb_bulk_read_fail()" seguito da "Windrive error 0x20000015".
Cosa posso fare, e soprattutto, c'è qualcosa che posso fare?

[DeancR_Intel]

Hi vinseteasy9,

Ti informiamo che posso supportarti solo in inglese. Ho utilizzato uno strumento di traduzione web per tradurre questa risposta, quindi potrebbe esserci una traduzione imprecisa.

Thank you for posting in the community!

Apologies for the delay on my response. Before we proceed, please note that this is an OEM device, for issues related to your phone, we recommend contacting the manufacturer directly. Intel does not have control over or insights into the phone’s firmware or its interaction with Android. Therefore, for accurate and detailed assistance, please get in touch with ASUS support. Official Support | ASUS Global.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi vinseteasy9,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi vinseteasy9,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Dean R.

Intel Customer Support Technician

[vinseteasy9]

Sorry, I've been busy these past few days. Anyway, I wrote to XDA Forums because asus requires the serial number which I don't have, since the phone can't be turned on. Anyway, Thank you.