XTU will not install - Error code 0x80070643

[Wyllow]

I had XTU installed on my system previously. Then I had an update at the top of the screen telling me to update to the newest version. I tried that and the update failed. It would not open again and I did a full uninstall. (removed all the Intel folders in Program data and files as well as uninstalling the file.)

I am trying to install the newest version 7.14.2.14 and the below screen keeps happening and then the error message.

I am running this program as Administrator.

Any help would be greatly appreciated.

Here is the logs.
[46E0:09A4][2024-08-21T18:27:06]i001: Burn v3.14.1.8722, Windows v10.0 (Build 22631: Service Pack 0), path: C:\Windows\Temp\{2CDF2479-75F9-4B2D-9901-8E7DE705C96B}\.cr\XTUSetup_7.14.2.14.exe
[46E0:09A4][2024-08-21T18:27:06]i000: Initializing string variable 'RemoveAllDataCheckboxValue' to value '[RemoveAllDataCheckbox]'
[46E0:09A4][2024-08-21T18:27:06]i000: Initializing version variable 'BundleVersionNumber' to value '7.14.2.14'
[46E0:09A4][2024-08-21T18:27:06]i009: Command Line: '-burn.clean.room=C:\Users\cyrus\Downloads\XTUSetup_7.14.2.14.exe -burn.filehandle.attached=760 -burn.filehandle.self=764'
[46E0:09A4][2024-08-21T18:27:06]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\cyrus\Downloads\XTUSetup_7.14.2.14.exe'
[46E0:09A4][2024-08-21T18:27:06]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\cyrus\Downloads\'
[46E0:09A4][2024-08-21T18:27:06]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\cyrus\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20240821182706.log'
[46E0:09A4][2024-08-21T18:27:06]i052: Condition 'VersionNT >= v6.1' evaluates to true.
[46E0:09A4][2024-08-21T18:27:06]i000: Setting string variable 'WixBundleName' to value 'Intel(R) Extreme Tuning Utility'
[46E0:09A4][2024-08-21T18:27:06]i000: Setting string variable 'WixBundleManufacturer' to value 'Intel Corporation'
[46E0:A578][2024-08-21T18:27:07]i000: Setting version variable 'WixBundleFileVersion' to value '7.14.2.14'
[46E0:09A4][2024-08-21T18:27:07]i100: Detect begin, 2 packages
[46E0:09A4][2024-08-21T18:27:07]i000: Product or related product not found: {823C3D41-1C6E-4ECA-9923-1200278AE478}
[46E0:09A4][2024-08-21T18:27:07]i000: Setting version variable 'MsiAlreadyInstalledVersion' to value '0.0.0.0'
[46E0:09A4][2024-08-21T18:27:07]i000: Setting string variable 'NETFRAMEWORK45' to value '533320'
[46E0:09A4][2024-08-21T18:27:07]i000: Setting version variable 'WindowsDllVersion' to value '10.0.22621.3810'
[46E0:09A4][2024-08-21T18:27:07]i101: Detected package: vcredist_64.exe, state: Absent, cached: None
[46E0:09A4][2024-08-21T18:27:07]i101: Detected package: Intel_XtuInstaller.msi, state: Absent, cached: None
[46E0:09A4][2024-08-21T18:27:07]i052: Condition 'BundleVersionNumber > MsiAlreadyInstalledVersion OR BundleVersionNumber = "0.0.0.0" OR NOT WixBundleAction = 5' evaluates to true.
[46E0:09A4][2024-08-21T18:27:07]i052: Condition 'WixBundleInstalled OR WindowsDllVersion >= "10.0.14393.0" OR NOT WixBundleAction = 5' evaluates to true.
[46E0:09A4][2024-08-21T18:27:07]i052: Condition 'WixBundleInstalled OR NOT WixBundleAction = 5 OR NETFRAMEWORK45 >= 528040' evaluates to true.
[46E0:09A4][2024-08-21T18:27:07]i199: Detect complete, result: 0x0
[46E0:A578][2024-08-21T18:27:09]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[46E0:09A4][2024-08-21T18:27:09]i200: Plan begin, 2 packages, action: Install
[46E0:09A4][2024-08-21T18:27:09]w321: Skipping dependency registration on package with no dependency providers: vcredist_64.exe
[46E0:09A4][2024-08-21T18:27:09]i000: Setting string variable 'WixBundleLog_vcredist_64.exe' to value 'C:\Users\cyrus\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20240821182706_000_vcredist_64.exe.log'
[46E0:09A4][2024-08-21T18:27:09]i000: Setting string variable 'WixBundleRollbackLog_vcredist_64.exe' to value 'C:\Users\cyrus\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20240821182706_000_vcredist_64.exe_rollback.log'
[46E0:09A4][2024-08-21T18:27:09]i000: Setting string variable 'WixBundleRollbackLog_Intel_XtuInstaller.msi' to value 'C:\Users\cyrus\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20240821182706_001_Intel_XtuInstaller.msi_rollback.log'
[46E0:09A4][2024-08-21T18:27:09]i000: Setting string variable 'WixBundleLog_Intel_XtuInstaller.msi' to value 'C:\Users\cyrus\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20240821182706_001_Intel_XtuInstaller.msi.log'
[46E0:09A4][2024-08-21T18:27:09]i201: Planned package: vcredist_64.exe, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: None
[46E0:09A4][2024-08-21T18:27:09]i201: Planned package: Intel_XtuInstaller.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[46E0:09A4][2024-08-21T18:27:09]i299: Plan complete, result: 0x0
[46E0:09A4][2024-08-21T18:27:09]i300: Apply begin
[46E0:09A4][2024-08-21T18:27:09]i010: Launching elevated engine process.
[46E0:09A4][2024-08-21T18:27:09]i011: Launched elevated engine process.
[46E0:09A4][2024-08-21T18:27:09]i012: Connected to elevated engine.
[B7A8:8980][2024-08-21T18:27:09]i358: Pausing automatic updates.
[B7A8:8980][2024-08-21T18:27:09]i359: Paused automatic updates.
[B7A8:8980][2024-08-21T18:27:09]i360: Creating a system restore point.
[B7A8:8980][2024-08-21T18:27:09]i361: Created a system restore point.
[B7A8:8980][2024-08-21T18:27:09]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{fdc445a5-0180-47a6-a653-ab97fa2d4723}, options: 0x7, disable resume: No
[B7A8:8980][2024-08-21T18:27:09]i000: Caching bundle from: 'C:\Windows\Temp\{965FF05A-FAFF-4C36-BA37-9A963195E5D7}\.be\XTUUISetup.exe' to: 'C:\ProgramData\Package Cache\{fdc445a5-0180-47a6-a653-ab97fa2d4723}\XTUUISetup.exe'
[B7A8:8980][2024-08-21T18:27:09]i320: Registering bundle dependency provider: {fdc445a5-0180-47a6-a653-ab97fa2d4723}, version: 7.14.2.14
[B7A8:8980][2024-08-21T18:27:09]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{fdc445a5-0180-47a6-a653-ab97fa2d4723}, resume: Active, restart initiated: No, disable resume: No
[B7A8:13AC][2024-08-21T18:27:09]i305: Verified acquired payload: vcredist_64.exe at path: C:\ProgramData\Package Cache\.unverified\vcredist_64.exe, moving to: C:\ProgramData\Package Cache\AE97F1E35C50A3C1B7B231995AD547828E71FE4C\vcredist_64.exe.
[B7A8:13AC][2024-08-21T18:27:10]i305: Verified acquired payload: Intel_XtuInstaller.msi at path: C:\ProgramData\Package Cache\.unverified\Intel_XtuInstaller.msi, moving to: C:\ProgramData\Package Cache\{B3768C84-139F-4A71-A175-A2A85F4712DE}v7.14.2.14\Intel_XtuInstaller.msi.
[B7A8:8980][2024-08-21T18:27:10]i301: Applying execute package: vcredist_64.exe, action: Install, path: C:\ProgramData\Package Cache\AE97F1E35C50A3C1B7B231995AD547828E71FE4C\vcredist_64.exe, arguments: '"C:\ProgramData\Package Cache\AE97F1E35C50A3C1B7B231995AD547828E71FE4C\vcredist_64.exe" /install /quiet /norestart'
[B7A8:8980][2024-08-21T18:27:10]e000: Error 0x80070666: Process returned error: 0x666
[B7A8:8980][2024-08-21T18:27:10]e000: Error 0x80070666: Failed to execute EXE package.
[46E0:09A4][2024-08-21T18:27:10]e000: Error 0x80070666: Failed to configure per-machine EXE package.
[46E0:09A4][2024-08-21T18:27:10]w350: Applied non-vital package: vcredist_64.exe, encountered error: 0x80070666. Continuing...
[B7A8:8980][2024-08-21T18:27:10]i323: Registering package dependency provider: {B3768C84-139F-4A71-A175-A2A85F4712DE}, version: 7.14.2.14, package: Intel_XtuInstaller.msi
[B7A8:8980][2024-08-21T18:27:10]i301: Applying execute package: Intel_XtuInstaller.msi, action: Install, path: C:\ProgramData\Package Cache\{B3768C84-139F-4A71-A175-A2A85F4712DE}v7.14.2.14\Intel_XtuInstaller.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" REMOVEALLAPPDATA=""'
[B7A8:8980][2024-08-21T18:27:11]e000: Error 0x80070643: Failed to install MSI package.
[B7A8:8980][2024-08-21T18:27:11]e000: Error 0x80070643: Failed to execute MSI package.
[46E0:09A4][2024-08-21T18:27:11]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[46E0:09A4][2024-08-21T18:27:11]i319: Applied execute package: Intel_XtuInstaller.msi, result: 0x80070643, restart: None
[46E0:09A4][2024-08-21T18:27:11]e000: Error 0x80070643: Failed to execute MSI package.
[B7A8:8980][2024-08-21T18:27:11]i318: Skipped rollback of package: Intel_XtuInstaller.msi, action: Uninstall, already: Absent
[46E0:09A4][2024-08-21T18:27:11]i319: Applied rollback package: Intel_XtuInstaller.msi, result: 0x0, restart: None
[B7A8:8980][2024-08-21T18:27:11]i329: Removed package dependency provider: {B3768C84-139F-4A71-A175-A2A85F4712DE}, package: Intel_XtuInstaller.msi
[B7A8:8980][2024-08-21T18:27:11]i351: Removing cached package: Intel_XtuInstaller.msi, from path: C:\ProgramData\Package Cache\{B3768C84-139F-4A71-A175-A2A85F4712DE}v7.14.2.14\
[B7A8:8980][2024-08-21T18:27:11]i301: Applying rollback package: vcredist_64.exe, action: Uninstall, path: C:\ProgramData\Package Cache\AE97F1E35C50A3C1B7B231995AD547828E71FE4C\vcredist_64.exe, arguments: '"C:\ProgramData\Package Cache\AE97F1E35C50A3C1B7B231995AD547828E71FE4C\vcredist_64.exe" /uninstall /quiet /norestart'
[46E0:09A4][2024-08-21T18:27:12]i319: Applied rollback package: vcredist_64.exe, result: 0x0, restart: None
[B7A8:8980][2024-08-21T18:27:12]i351: Removing cached package: vcredist_64.exe, from path: C:\ProgramData\Package Cache\AE97F1E35C50A3C1B7B231995AD547828E71FE4C\
[B7A8:8980][2024-08-21T18:27:12]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{fdc445a5-0180-47a6-a653-ab97fa2d4723}, resume: None, restart: None, disable resume: No
[B7A8:8980][2024-08-21T18:27:12]i330: Removed bundle dependency provider: {fdc445a5-0180-47a6-a653-ab97fa2d4723}
[B7A8:8980][2024-08-21T18:27:12]i352: Removing cached bundle: {fdc445a5-0180-47a6-a653-ab97fa2d4723}, from path: C:\ProgramData\Package Cache\{fdc445a5-0180-47a6-a653-ab97fa2d4723}\
[B7A8:8980][2024-08-21T18:27:12]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{fdc445a5-0180-47a6-a653-ab97fa2d4723}, resume: None, restart initiated: No, disable resume: No
[46E0:09A4][2024-08-21T18:27:12]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No

[AlHill]

Ok, and I know you do not want to hear this, but a fresh install of the OS may be needed.  You might be able to get away with a windows reset.  Which ever you do, follow up with an install of the chipset inf.

Doc (not an Intel employee or contractor)
[If you find any Intel driver you might need, download and save it now.]

[Wyllow]

Thank you. I will need to do this tomorrow. I will return after I manage to do that.

I appreciate all of the time you had taken out to help me.

[AlHill]

Sorry I could not help more.

Doc (not an Intel employee or contractor)
[If you find any Intel driver you might need, download and save it now.]

[Wyllow]

Okay, after replacing the CPU and reformatting the PC, everything seems to be running fine. XTU was able to be installed and everything seems good.

However, I need some assistance or reassurance.

My CPU hits 100 degrees Celsius during some games, not all.

Space Marine 2 is pretty much always at 100 degrees.

1. I play in 4k.
2. Every settings is maxed.
3. I set XTU to adjust my voltage down to 57 from 59.
4. Do you think I need to reseat my Heatsink?
Heatsink: CORSAIR iCUE LINK H150i LCD RGB 360mm Liquid Cooler 

Is this normal? There unfortunately, not many guides or tips for the 14900ks that I can review, but everything that I find says that while gaming or under heavy load, 90 degrees Celsius is perfectly normal and even hitting 100 is within expectations, even with a 360mm Liquid Cooler, but this worries me as so many guides say that running above 90 Degrees is REALLY harmful for the CPU.

Can I have any assurances or something to set my mind as ease that this is normal?

[AlHill]

What did you replace  the CPU with?

I would guess that the cooler's thermal paste is not applided correctly, or the cooler is not installed correctly.

I do not know XTU settings and what "every setting is maxed" means, so someone else will have tp help.

Doc (not an Intel employee or contractor)
[If you find any Intel driver you might need, download and save it now.]

[Wyllow]

Every setting is maxed for game settings. (meaning everything is set to Ultra or highest in any game that I play)

Every guide I have read for the 14900ks says that these temperatures are normal.

"Additionally, the i9-14900KS's substantial heat output necessitates advanced cooling strategies, with a 360mm AIO water cooler being the minimum recommendation. Even with such cooling, temperatures can reach up to 100°C under heavy workloads, which is expected given the processor's design"

Unfortunately, there really aren't many resources for the 14900ks CPU to use, so these are what I am going by, which mimics my situation.

[AlHill]

So, we do not know if the problem was the CPU or the OS reinstall?

Doc (not an Intel employee or contractor)
[If you find any Intel driver you might need, download and save it now.]

[Wyllow]

The initial issue was 100% the CPU with the voltage issue from the 13th-14th generation CPU issues Intel as reported. I had it RMA'd and the new one installed. Then, I learned that I had a OS Corruption that the reformat fixed.

It was 2 separate issues that appear to be resolved now.

This new "issue" (may not be an issue) is just the heat on the CPU and I want to be sure it's not a problem and is normal.

[JedG_Intel]

Hello Wyllow,

I'm just checking in to see if you need further assistance. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Wyllow,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician