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I am experiencing frequent, random freezing, both during intensive applications (gaming), or just when browsing the internet.
An analysis of the Windows crash .dmp file indicates that it is due to FAILURE_BUCKET_ID: LKD_0x124_7_GenuineIntel__UNKNOWN_IMAGE_GenuineIntel.sys (see below).
Things I've already tried:
- Complete clean reinstall Windows 11
- Uninstall graphics drivers using AMD Cleanup Utiltiy in safe mode and reinstall latest drivers
- Installed latest Windows updates (ver 23H2)
- Updated latest motherboard BIOS
- Tested RAM with MemTest and TestMem 5 (Anta777 Absolut) (no errors)
- Ran Intel Processor Diagnostic Tool (passed, attached)
- Ran cmd prompt Dism, CHKDSK, and SFC commands to verify integrity of Windows system files
- Changed RAM
- Changed PSU
- Reseated RAM
- Reseated CPU/cooler
- Reseated GPU
Any help much appreciated!
System info:
- MSI PRO Z690-A D4
- Asgard Freyr 32G (16G x 2) DDR4 3600CL14 Desktop Memory
- Intel i5 13600kf (stock clock)
- AMD RX 6800XT
- Temperatures are all reasonable under load
******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* WHEA_UNCORRECTABLE_ERROR (124) A fatal hardware error has occurred. Parameter 1 identifies the type of error source that reported the error. Parameter 2 holds the address of the nt!_WHEA_ERROR_RECORD structure that describes the error condition. Try !errrec Address of the nt!_WHEA_ERROR_RECORD structure to get more details. Arguments: Arg1: 0000000000000007, BOOT Error Arg2: ffffaa0245923020, Address of the nt!_WHEA_ERROR_RECORD structure. Arg3: 0000000000000000 Arg4: 0000000000000000 Debugging Details: ------------------ Mini Kernel Dump does not contain unloaded driver list Mini Kernel Dump does not contain unloaded driver list Mini Kernel Dump does not contain unloaded driver list KEY_VALUES_STRING: 1 Key : Analysis.CPU.mSec Value: 1843 Key : Analysis.Elapsed.mSec Value: 1846 Key : Analysis.IO.Other.Mb Value: 0 Key : Analysis.IO.Read.Mb Value: 0 Key : Analysis.IO.Write.Mb Value: 0 Key : Analysis.Init.CPU.mSec Value: 405 Key : Analysis.Init.Elapsed.mSec Value: 15038 Key : Analysis.Memory.CommitPeak.Mb Value: 94 Key : Bugcheck.Code.LegacyAPI Value: 0x124 Key : Bugcheck.Code.TargetModel Value: 0x124 Key : Dump.Attributes.AsUlong Value: 18 Key : Dump.Attributes.KernelGeneratedTriageDump Value: 1 Key : Failure.Bucket Value: LKD_0x124_7_GenuineIntel__UNKNOWN_IMAGE_GenuineIntel.sys Key : Failure.Hash Value: {5ea80f6a-69bf-5d6f-8fd2-cd87deb91a03} BUGCHECK_CODE: 124 BUGCHECK_P1: 7 BUGCHECK_P2: ffffaa0245923020 BUGCHECK_P3: 0 BUGCHECK_P4: 0 FILE_IN_CAB: WHEA-20240815-1651.dmp DUMP_FILE_ATTRIBUTES: 0x18 Kernel Generated Triage Dump Live Generated Dump FAULTING_THREAD: ffffaa02463020c0 PROCESS_NAME: smss.exe STACK_TEXT: fffff380`ce9e9e70 fffff803`7abfaf27 : ffffaa02`45923000 00000000`00000000 ffffaa02`45923020 00000089`35fff928 : nt!LkmdTelCreateReport+0x1d4 fffff380`ce9ea3b0 fffff803`7abfae1e : ffffaa02`45923000 fffff380`ce9eaaa0 00000000`00000000 00000000`00000000 : nt!WheapReportLiveDump+0x7b fffff380`ce9ea3f0 fffff803`7aa69595 : 00000000`00000001 fffff380`ce9eaaa0 00000000`00000000 00000000`00000000 : nt!WheapReportDeferredLiveDumps+0x7a fffff380`ce9ea420 fffff803`7a918df2 : 00000000`00000000 00000000`00000000 00000000`00000001 fffff803`7c8374cc : nt!WheaCrashDumpInitializationComplete+0x59 fffff380`ce9ea450 fffff803`7a62fa65 : ffffaa02`463020c0 00000000`00000000 00000000`0000022c 00000000`00000001 : nt!NtSetSystemInformation+0x9c2 fffff380`ce9eaa20 00007ffb`232d23d4 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25 00000089`35fff8c8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffb`232d23d4 MODULE_NAME: GenuineIntel IMAGE_NAME: GenuineIntel.sys STACK_COMMAND: .process /r /p 0xffffaa0245e99040; .thread 0xffffaa02463020c0 ; kb FAILURE_BUCKET_ID: LKD_0x124_7_GenuineIntel__UNKNOWN_IMAGE_GenuineIntel.sys OSPLATFORM_TYPE: x64 OSNAME: Windows 10 FAILURE_ID_HASH: {5ea80f6a-69bf-5d6f-8fd2-cd87deb91a03} Followup: MachineOwner
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Hello Sulee,
For me to properly address this concern, please share the following details:
1.Was this working fine before?
2.Did you make any recent changes to the system?
3.Did you overclock the processor?
Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*
We hope to hear from you soon!
Best regards,
Jed G.
Intel Customer Support Technician
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Hello JedG,
The processor was working fine before,but started having problems in April of this year
I initially tried reinstalling Windows and drivers,but it didn't solve the problem.I haven't made any changes to the system in recent months
No overclocking of the processor
Attached are the test reports of SSU and Intel Process Diagnostic Tool.
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Hi Sulee,
Thank you for responding.
I sent an email for me to assist you much better. Please check your inbox and respond whenever you have the time.
Have a good one and stay safe.
Best regards,
Jed G.
Intel Customer Support Technician
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Hi,Jed G
Thank you for your help, I always have time to reply

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