i6700k running hot at idle and load

[IIanD]

I just upgraded my cpu to the above model and installed it with a new all in one liquid cooler.

I noticed immediately the idle and loads temperatures were much to high.

I have turned off turbo and is set to clock speeds.

The previous cpu (i5 6500 + stock cooler) always sat in the low 20s, this one sits around 40 at idle with all OC and turbo off.

I tried fitting the stock cooler in case the new liquid cooler was faulty but temperatures remained the same.

Launching any desktop app causes the temps to shoot up to 60+

Launching any gaming software and the CPU is hitting 100.

I have downloaded and run the Intel Processor Diagnostic Tool which failed, report attached.

Have also attaced a snapshot of CPUID at absolute minimum idle and when IPDT load test fails.

Don't know what else to try, CPU is entirely at stock levels with turbo off and tested with different cooling options.

Suggestions are very welcome.

[idata · Accepted solution]

Hello ashurek69 ,

I am sorry to hear you are having issues with the temps of your Intel® Core™ i7-6700K Processor.

As per the information provided and the troubleshooting you have done so far, this may be a defective unit, for that reason, it would be good to reach out the vendor of the CPU if purchased less than 30 days ago or our phone/chat/email support.

Warranty check is not done via communities.

So depending on your location, here you can find the phone numbers to be used:

North America: Phone Number: 1-916-377-7000

Business Hours:Monday - Friday7:00 AM to 5:00 PM (Pacific Time)

EMEA (Europe) contact information: http://intel.ly/28QeAF3 http://intel.ly/28QeAF3

APAC (Asia) contact information: http://intel.ly/1ITfjUF http://intel.ly/1ITfjUFLAR (Latin America )contact information: http://intel.ly/29c0rW4 http://intel.ly/29c0rW4

Or chat (desired)/email: http://www.intel.com/content/www/us/en/support/contact-support.html?iid=intelfb http://www.intel.com/content/www/us/en/support/contact-support.html?iid=intelfb

Hope you can get this handled at the soonest.

Regards,Esteban C

[idata]

Hello ashurek69,

I was checking this thread and wondered, were you able to reach us over the phone, email or chat in order to get this issue handled?Please let me know.Regards,Esteban C

[IIanD]

Hi Esteban,

I have returned it to the vendor (it was only 3 days old) and am awaiting their warranty process cogs to turn, thanks

[idata]

Thank you for the update provided, ashurek69!

In case you require any additional support in the future, feel free to reach us here or over the phone, email, chat.

Hope everything goes well with the replaced unit!

Regards,

Esteban C

[idata]

Hello ashurek69,

Just checking, how did it go with the replaced unit?

Regards,

Esteban C

[IIanD]

Hey Esteban

The vendor has agreed it was faulty and are replacing it, but am still waiting for the replacement unit as their warranty mail is slowest / cheapest possible unfortunately, should be here next week.

Regards

[idata]

Hello ashurek69,

Thank you so much for the reply!

I am glad to hear you are about to get the unit replaced! Please let me know how it goes once you get it.

Additionally, if further inquiries come to mind, feel free to let me know.

Regards,

Esteban C

[IIanD]

Hi Esteban

Just letting you know the new CPU arrived today and is running perfectly, tested it with IPDT while running a decent OC and it never went over 68C.

All is good.

Regards

[idata]

Hello ashurek69,

I am more than glad to hear that, ashurek69!!

In any case, you require additional support, feel free to reach us here or any other support platform.

Regards,

Esteban C