Hello Intel Support Community,
I am writing to express my extreme disappointment and frustration with a recent experience involving a defective i9 13900K processor and the subsequent warranty process.
I purchased the processor on 2023 from Newegg with much excitement to upgrade my system. Unfortunately, this excitement was short-lived. From the very first boot, I was met with blue screens indicating a problem with the CPU.
I immediately contacted Intel Support and initiated a warranty claim. While the support team was responsive, the process has been stalled due to complications with UPS in my country, Venezuela. Despite providing my contact information and waiting for a scheduled pickup, UPS has not collected the defective processor.
This situation is unacceptable. As a professional who relies heavily on my computer, having to deal with a defective processor and a frustrating warranty process is incredibly disruptive.
I urge Intel to:
- Investigate and resolve the UPS pickup issue in Venezuela as soon as possible.
- Provide a timely resolution to my warranty claim, ensuring a replacement processor is delivered promptly.
I have always held Intel processors in high regard, but this experience has severely damaged my trust in the brand. I hope that Intel will take the necessary steps to rectify this situation and regain my confidence.
Thank you for your time and attention to this matter.
Sincerely,
Daniel Mendoza
SWR Number Case 06207857
