i9-13900K : very frequent crashes (Windows 11) with apps, games and benches

[LoloWiwi]

Hi,

I built a setup in April 2023 with :

- Intel Core i9-13900K

- Asus ROG Maximus Z790 Hero

- 2x32 GB Corsair Vengeance 6600 MHz

- Asus ROG 4090

- Asus ROG Thor 850 Watts

From the very beginning, I had sometimes BSODs, and several apps/games crashing very "reliably".

Even though the PC: 

- Not overclocked (no XMP, so RAM is running at 4800 MHz)

- No Tweaks of any sort in the Bios / default values from Asus Bios.

- Windows 11 Pro 10.0.22621

- Windows / Drivers / Bios are up to date with latest versions as of today.

The tests :

- Prime95 : with smallest and small FFT (to only test CPU and CPU cache) -> gives FATAL ERROR (prime numbers errors) on some CPU cores after a few minutes. 

- Cinebench R23 in single core : no problem, no crash during the 10min run

- Cinebench R23 in multi-core : crashes after 2 to 30 seconds systematically.

- GPU tests are fine, they complete with no crash (Furmark)

- Memtest86 : did several runs on the mem at 4800 and 6600 -> no errors, all tests PASS.

- a few games such as Cyberpunk 2077, Horizon Zero Dawn : almost systematically crash when launched.

A couple of days ago, I realized that it's probably the CPU: 

- I use an app for 3D Printing called a "slicer" who prepares the file for 3D printing that would consistently crash on my Windows 11 setup during slicing (after 5 to 10 seconds max), but not on a virtual machine installed with VirtualBox (Windows 10)

- Somebody advised me to try to set the Affinity for the CPU Cores/Threads in Windows 11.

- Also, I found a lot of reports in forums/reddit about problems with i9-13900K...

Since then, when I set the Affinity of the apps for only a few cores:

- Bambu Studio slicing fine, no crash whatsoever if affinity set to 8 first (CPU0 to CPU7)

- Cyberpunk 2077, Horizon Zero Dawn : they both run fine when affinity set to 8 first (CPU0 to CPU7), but crash as soon as I change affinity back to all cores/threads.

- Cinebench multi-core : systematically crashes no matter what subset of cores/threads I set.

Weirdly enough, I tried the Intel Processor Diagnostic Tool: it always passes, but I don't trust its results, since I've so many other apps/games crashing, and reports by people on the web...

So, I need help please with that, I can't trust my CPU even though I need my PC for work every day...

Intel SSU report attached.

[LoloWiwi]

You should look other messages in this thread, myself and somebody else provide a way to select cores when running an app.

It allows sometimes to narrow down to which core(s) is/are faulty, if any.

[Powerboy]

you know my issue to launch ue5 games was related by cooler? seems its quite impossible cool a 14900k with 240 mm, so on shader compliling went in trottling, tomarrow i will speak with intel assistance

[KCLam]

24 Feb Update:

0xc0000005 IS BACK! The new CPU I RMAed was recieved in mid Nov 2023. With all settings in default, the computer was fine for few months, until last week. Now I have more than 10 errors in event viewer that are 0xc0000005 from 16 Feb to 24 Feb, crashing my running applications and gave me BSOD once. A few times of Status Access Violation in chrome while watching videos. I expect it would be more severe in the coming days, just like what I experienced last year. All the old feelings are coming back to me, I hate to be facing this mess again.

[CMG]

Hi @KCLam , I live in Hong Kong too. Having this issue for 2 months now. I contacted the company that built my PC and asked for a replacement upgrade to i9-14900k and just pay the difference. Hope we can finally resolve it! Would love to connect!

@LoloWiwi Thank you so much for this awesome thread. Everything is here. 

[LoloWiwi]

Hi @CMG ,

Thanks for your feedback.
I'm happy this thread could help people in the same situation and avoid pulling their hair for months before realizing that this is their 13900K...

[DiscreetG33k]

An 850w Power Supply is no where near enough to support a 13900k (253w) and 4090 (600w). This is probably what's causing your crashes.

[MrZajic]

Good point, but irrelevant (for others). Peoples have the same problem with 1200W power supply etc. Nextly various motherboard manufacturers. But what is the same? Processor 'i9 13900k' and applications using DX12 causing BOSD or 'out of video memory'.

My question to Intel is the same. Are only certain versions affected? Or it will continue with radio silence? Intel, you are accept RMA but you don't know anything?

After all, it is not normal to edit the BIOS in default mode to stabilize the CPU.

[Powerboy]

i dont know if is normal, but i solved the issue with better cooling... i dont find it normal... but who know...

[LoloWiwi]

Hi @DiscreetG33k ,

I totally agree with you when CPU and GPU are being sollicited, like in CPU/GPU intensive games or 3D software.

But when a CPU stress-test is launched on Windows desktop and is crashing, or when Prime95 is launched from a bootable usb key and is crashing when stress testing on smallest or small prime numbers, the power supply is not the one responsible for the crashes

[LesterKraft]

I’m having the same problems you were describing. The only thing is that I have a MSI Z790 carbon Wi-Fi motherboard and there is no setting for SVID behavior. Please help.

[Powerboy]

rma solved my problem. dont go crazy guys, its the cpu faulty. if you still can go rma

[Maciekish]

Registered for an account just to chime in on this. 13900KF & Z790 HERO owner for 8 months. Had issues with random reboots without bluescreens, disabled ASUS multicore enhancement and it got SLIGHTLY better. Soldiered on for almost 8 months enduring random reboots every now and then. Yesterday i reinstalled Windows and it absolutely refused to install nvidia drivers for my 4090 no matter what i did. Safe mode, cleanup with DDU, install with NVCleanstall. Reinstalled 7 times to different drives, from different usb sticks, disconnected all usb headers and peripherals. NOTHING helped until i found a post about faulty 13900K’s. So i went into BIOS and disabled all E-cores and all P-cores except one. BOOM nvidia driver installed on first try… They really messed something up with the 13900K and aren’t admitting it. Will be trying a 14900K and RMA:ing the 13900K and auctioning off the replacement as i cant afford downtime while i wait for the RMA Thank god the Z790 HERO supports the 14900K as well. 

Update: Just got the 14900K, reset BIOS, enabled XMP II, disabled multicore enhancement as per usual, installed Win 11 again and Nvidia driver installed without any issues on first try. Everything else is the same so it really was a borked 13900KF. 

[Stryker619]

(13900K) I have all the same issues that you fine folk have listed. SVID Behavior setting brought a lot of stability but also brought up something really really odd, my windows now says it is no longer active lol. Even with the product key and ID listed. (Also still get the occasional access violation on chrome here and there, just submitted for RMA, wish me luck!)

This was my first beefy build too, what a let down T_T

[Maciekish]

If its any consolation, i’ve had the 8900K, 11900K, and 13900K which i just replaced with a 14900K and only the 13900K had any issues. Its just a bad apple, if you can and your mainboard supports it, just plop in a 14900K and you’ll be good and perhaps sell the RMA replacement on Ebay once it arrives 🤷🏻‍

[LoloWiwi]

I  agree : my 13900K was a nightmare : to have it quite stable (would still crash in somes cases), I had to set SVID and disable MCE -> it made it slower (Cinebench R23) than an i7.

My luck : when I RMAed it, Intel didn't have any stock left, so they reimbursed me and I got a 14900K.
My build has been super stable since then

IMPORTANT : don't trust Intel test benches (Intel Processor Diagnostic Tool, and intel XTU Stress test) -> test with Prime95 that will give the right answer

[WilliamL]

How long did it take for them to get back to you? I submitted a support ticket and linked this thread. They've yet to respond.

[LoloWiwi]

You want to go through the Intel Support process -> go to your Intel account, and you'll find an option to open a Support case.

At first, the process was a bit slow :

- They didn't recognize the "failed" results from Prime95 (tests with small prime numbers to only test the CPU and CPU cache)

- They asked to run their IPDT (that would always PASS, this stress test is not a stress test, don't trust the results ;))

- Then they asked to run Intel XTU stress test (CPU Stress Test with AVX2). Piece of advice : run it for much longer than the default 5mn (mine would fail after an hour or so).

This test failed with my i9-13900K.

Once they agreed to RMA, the process was fast : about a week between me sending back the CPU and getting the reimbursement.

 

Hope this helps

[WilliamL]

I appreciate the response. I've had a support case open for 5 days now. Hopefully I'll get a response and some direction soon. Thanks again.

[Kryklin]

Im dealing with the exact same issue. Literally replaced every component in my system apart from the CPU to try and fix this. Then to find out its the **bleep** CPU. Livid... 

[Chrisss]

Hello, I have a i9-13900K as well with RTX4090 and have random game crashes. Reducing the Processor Speed has helped me - here explained in a video: Fix 0x00001338 N (& More Errors) on Intel | MW3/MW2/Warzone Error Fix Guide - YouTube

[CMG]

You can try to use this setting in Intel Extreme Tuning Utility.

SVID in Bios: "Auto" or try "Intel Fail Safe"

Works fine now.