i9-13900k

[Jerry68]

I'm a Content Creator not a gamer, so I don't experience the issues yet as the gaming community does with the 13th & 14th gen. I do tax my system from time to time but not to the extent that gamers do. My highest temp thus far is around 54C which is way under safe operational temps. I have a few questions:

(1) I would like to replace my cpu under warranty before the problem arises, how do I go about doing that? I purchased through Amazon, it was sold by Amazon.com Services. When I go to Product Support it directs me to Contact the Manufacturer, it shows Intel & gives me a website or a 800 number. Called the 800 number didn't get me anywhere, as for the website...well here I am, not an easy question to get answered. 

(2) I have no serial number on the enclosure it came in. I read that there is a barcode that can be read on the cpu which means I have to completely remove the cpu. I built this custom water cooled pc & its not easy to access the cpu without totally dismantling it and draining the system thus leaving me without a pc. Is there another way to get the serial number &/or info necessary for the RMA?

(3) How do you start a RMA? Some of the info Intel requests is Serial Number/Bach Number & Serial Number/Stocking Number/SA#. A bit confusing.

(4) Will the replacement cpu (i9-13900K) be new and revised fixing the problems that have plagued the 13th gen or is it just another i9-13900K that I originally purchased & I still need to do the bios update to band aid this problem? 

Hope to get some answers.

[VARADHARAJAN]

@Jerry68 

What Information Do I Need to Provide When Requesting a Warranty... (intel.com)

You support request below site

Support Request (intel.com)

Use virtual live chat 

Contact Intel for Your Support Solutions

Thanking you

Varadharajan K  M.Sc B.Ed 

[Jerry68]

Yes it did answer my questions to a point. To be honest why does Intel have to make this so involved & not user friendly. As a Intel employee this stuff  seems easy enough to follow since you put it together so you understand it, but the the average person its way more complex then it needs to be. You should have made returns easy like most vendors, .ie. Amazon or any other web retailer. 

I am disappointed that I cannot talk to a human being & have to rely on a community forum or live chat that is probably a bot. Also the fact that if I return my i9-13900k I do not get a new revised/fixed/reengineered cpu in return without the issues that plagued the first lot that was sold to the public. I get the same cpu and still have to do a bios update so not to ruin the 2nd one.

After paying $528.00 for this cpu I'm not getting what I paid for, I'm having to do a band aid fix. And I'm not the only person who feels this way in the pc community, I'm sure you are aware. People are just plain upset about this and thinking twice before buying Intel in the future. 

But like they say, it is what it is, need to make the best of it & deal with it. I've built 5 pc's in the last view years all with Intel cpu's, never considered AMD, but now giving them a closer look. You folks are really gonna take a hit on this one.

Regards-Jerry68