i9-13980HX Access memory issue/0xc0000005

[Dreamlexa]

Hi, i have new laptop ROG Strix Scar 18 (2023) G834JY with 13th Gen Intel® Core™ i9-13980HX Processor 2.2 GHz (36M Cache, up to 5.5 GHz, 24 cores: 8 P-cores and 16 E-cores)

And after half-year exploitation i start to receive access memory errors in some apps and in browsers like: in event viewer 0xc0000005 or STATUS_ACCESS_VIOLATION/STATUS_BREAKPOINT

I made tests: for RAM, CPU, GPU, DISK - result for all tests were good

I have installed lastest drivers and updates - problem still exist

I have reinstalled OS on clean - problem still exist

but several hours ago i found such issue this Intel® Core™ i9-13900K

https://community.intel.com/t5/Processors/browser-occasionally-displays-a-status-access-violation-error/td-p/1457802

and i found that problem for it CPU: 10 when i disabled it via Process Lasso applications stop crashing

i may record video if you need

[March1111]

Hi, i'm sorry i missed your comment 2 months ago. I want to reply with my experience (G814JI). I got crash problems after a little over year of using it and spent a month to figure it out & solve it. BIOS update was released way too late and my CPU got damaged in the meantime + didn't change anything after that point because the hardware is already damaged and can't be fixed with software update, this only prevents more harm from happening which is a good thing after all. 

So what you want to do is:
1- Download Intel XTU program
2- Look at your P-Core Multiplier on the screen that welcomes you
3- Keep the default in mind (my i9-13980HX is at 52x by default) and reduce it by a few (i use around 49x to have stability again / things crash with 52-51x and partially unstable at 50x depending on load, 49x is safest and below is just preference in cost of performance). 
4- Do this every time you start your computer or set it to do it automatically with every OS boot (it's in advanced settings but i was lazy to set it up lol).
5- I'm sure it will be fixed at this point.

Good luck!

[RonaldSup]

I think I got exactly the same problem on my laptop, it was all fine first 5-6 months but after than it started happening.

ROG Strix G16 (2024)   I got  i9-14900HX.

It crashes so random in some games like : Rocket Leauge , Dayz, Arma refoger and Chrome Browser.
I can replicate that issue the fastest in Rocket League menu, it crashes in like 1-2 minutes but while playing the match it never crashes...

At this point I think I tried everything:
* Clean Windows install, Did all stress Tests, I actually bought new ram as I tought that could help it ...
* did all other inernet suggestion , Clean DDU GPU drivers, scan scf, check f disk .... everything the list goes on.

I have checked on myasus software and my BIOS seems to be the latest.


I have contacted ASUS Support in UK , and they have suggested to send to their UK RMA to fix it, but I have not sent it yet.

[March1111]

Hi Ronald, this is completely about Intel's faulty production on 13th & 14th gen CPUs and the security measures which they didn't take in time. They don't include HX and laptop CPUs in this but they are definitely, %1000 in this issue too as i have it in my i9-13980HX and many others suffer from the same issue. 

The solution is easy but if you have a chance to RMA, do it because your unit (CPU) is already damaged and won't run stable at stock settings ever again. I was also going to try RMA but in my country ASUS didn't help that much on phone or via mail and a few months after i had an issue where i had to open up the case and void my warranty, unfortunate. I would RMA if i had the chance, so use it! 

THE FIX: 
1- Download Intel XTU program
2- Reduce your P-Core Multiplier by a few (e.g. my i9-13980HX has a default multiplier of 52x and it crashes on this setting, i can use it around 49-48x completely stable again.). 
3- Do this every time you boot your computer or automate it via Advanced Settings, i don't exactly know how to do it though i didn't do it myself, i was lazy lol. 
4- I'm sure this will solve it but remember your default multiplier to not go above stock settings.

Good luck!