my cpu is throttling at low temps

[NChen26]

my cpu is 100% thermal throttling all the time at a max of 800 MHz but it's only at around 50 degrees.

I have an acer aspire v5-572-6872

Cpu: i5 3337u

[Allan_J_Intel1]

Have you checked for malware?

The processor based frequency should be 1.8Ghz. Try access BIOS and disable Enhanced Intel® SpeedStep® Technology (EIST). If possible please send screen shots or picture where you are measuring thermal throttle.

Allan.

[NChen26]

my bios doesn't have that option.

and i measured thermal throttling in intel extreme tuning utility

[NChen26]

and i also scanned with malwarebytes

[Allan_J_Intel1]

Thanks for the information.

At this stage, it might be a processor issue or BIOS problem. Try updating computer BIOS or contacting your computer manufacturer for more information about this issue.

Allan.