showing wrong results

[pelo1]

I have a EVGA RTX 3060 oc Gaming GPU with 12 GB of RAM and XTU is showing only 4 GB.

[Steven_Intel]

Hello pelo1,

Thank you for posting on the Intel® communities.

In order to better assist you, please provide the following information:

• Provide screenshot of Intel® XTU showing the 4 GB of RAM instead of 12 GB.
• Download the Intel® SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 

Open the application and select "Everything", click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  

Click on the menu where it says "Summary" to change to "Detailed View". To save your scan, click on "Next", then "Save". Please attach the file to your reply.

Best regards,

Steven G.

Intel Customer Support Technician.

[pelo1]

Hi,

Here is the sreen shot as asked. Have a good day.

Pelo1

[Steven_Intel]

Hello pelo1,

Thank you for your response.

While I received the SSU report, it seems the screenshot of XTU showing the 4 GB of RAM instead of 12 GB was not attached.

Please provide the screenshot in order to continue researching this issue.

Best regards,

Steven G.

Intel Customer Support Technician.

[pelo1]

Hi Steven,

Here is the screen shot

[Steven_Intel]

Thank you for your response.

We are going to work on this case and as soon as I have an update, I will let you know.

Best regards,

Steven G.

Intel Customer Support Technician.

[Steven_Intel]

Hello pelo1,

Intel XTU is not designed to report/monitor third party hardware, i.e. information provided by the tool on Nvidia Graphics card may not be accurate.

We recommend you to use tools from Nvidia or EVGA to confirm proper graphics functionality.

As for Intel Integrated graphics (6th gen and newer), the VRAM will always be capped at 50% of total RAM capacity (e.g. if the system has 8GB of RAM, then the max VRAM for Intel Integrated graphics is going to be 4GB)

Please let me know if you have any concerns.

Best regards,

Steven G.

Intel Customer Support Technician.

[pelo1]

Hi,

Good thinking. If you know that data is not accurate why showing it? It put a doubt about the rest of the data.

Have a good day.

Denis Péloquin

[Steven_Intel]

Thank you for your response.

We appreciate the feedback since that help us improve our tools in the future. I do want to clarify that all the other information should be correct.

I recommend you to keep checking the VRAM information from tools created by the graphics card manufacturer.

If you need any additional information, please submit a new question, as this thread will no longer be monitored.  

Best regards,

Steven G.

Intel Customer Support Technician.

[pelo1 · Accepted solution]

Hi Steven,

I do appreciate your humour. You must have ancestors from England. «...all the other information SHOULD BE correct.», it just make it more obscure.

Best regards,

Denis Péloquin