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support on what could be the issue

AFara3
Beginner
‎07-16-2013 02:30 PM
1,721 Views

Hello Intel Support,

I currently built my desktop and used the intel i7-3770K running on 16GB corsair ram and ASUS P8z77-V motherboard, After running the computer on really really basic 3D rendering using softwares like Unity and 3Dsmax on the HD4000 gpu from the processor, after a while the screen freezes this has happened like 3 times i managed to grab a photo of this event happening. I just wanted to find out what exactly what went wrong and if it could be that the processor is defective in any way. I have not hdyet preformed any over-clocking to the pc.

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Jose_H_Intel1
Employee
‎07-17-2013 11:13 AM
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Hello,

First, I would suggest checking the memory compatibility; it should be 1600MHz 1.5v. You may swap memory sticks or run a diagnostic test making sure that BIOS settings are default.

In order to test the processor you may install and run the Intel® Processor Diagnostic Tool. If the issue persists the recommendation will be swapping components so you can find the culprit.

What is the Intel® Processor Diagnostic Tool?

http://www.intel.com/support/processors/sb/CS-031726.htm http://www.intel.com/support/processors/sb/CS-031726.htm

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