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Intel Q85 is only a chipset and a lot of products are under it. Could you please share with me your full CPU model? If possible, it's better if you can generate System Support Utility (SSU) report - How to get the Intel® System Support Utility Logs on Windows*
I wanted to check if you had the chance to review the question I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.
I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.
