unknown processor

[oxjaspe]

Good morning, how could you identify a processor whose identification labeling was erased, in addition to not having the box?

[Alberto_R_Intel]

oxjaspe, Thank you for posting in the Intel® Communities Support.

We will be more than glad to assist you with this matter. 

In reference to your inquiry, in the following link you will be able to verify the different options available for you to identify your Intel® processor:

https://www.intel.com/content/www/us/en/support/articles/000006059/processors.html 

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[Andres_Intel]

Hello oxjaspe,

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Andres P.

Intel Customer Support Technician

[DeividA_Intel]

Hello MarkJohnson, 

I was checking your thread and see that we have not heard back from you.  

I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread. 

Regards,  

Deivid A.  

Intel Customer Support Technician  

[oxjaspe]

this is the problem ......

[Alberto_R_Intel]

oxjaspe, Thank you very much for your response and for sharing the pictures.

In regards to this scenario, it is important to mention that the original Intel® processors normally should have the markings on themselves in order to be able to identify them. If this is a desktop unit, then the box also should have the markings of the processor in question. 

Since, as you mentioned, the box is not available and the markings were erased, I will do further research on this matter in order to confirm if there is a possibility or an option to be able to detect and identify which kind of processor is the one that you are referring to based on the pictures you provided. As soon as I get any updates, I will post all the details on this thread.

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello oxjaspe, I just received an update on this matter.

I sent you an email related to private information. Please verify your inbox.

Regards,

Albert R.

Intel Customer Support Technician

[oxjaspe]

Grateful for the attention and providing a solution to the problem, through the 2D matrix I was able to obtain the serial number of the product

[Alberto_R_Intel]

oxjaspem You are very welcome, thank you very much for your response.

Perfect, excellent, it is great to hear that through the 2D matrix you were able to obtain the serial number and properly identify the processor. 

Any other inquiries, do not hesitate to contact us again.

Regards,

Albert R.

Intel Customer Support Technician

[DeividA_Intel]

Hello oxjaspe, 

I am following up with you just to check if you need further assistance or have any inquiry related to the issue you had.

Or let me knbow if you would to close this thread.

Regards,  

Deivid A.  

Intel Customer Support Technician 

[DeividA_Intel]

Hello oxjaspe, 

I was checking your thread and see that we have not heard back from you.  

I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread. 

Regards,  

Deivid A.  

Intel Customer Support Technician  

[oxjaspe]

grateful for everything, you can proceed with the conclusion of the thread since I was able to obtain the result thanks to your advice