usage 100% on i9-9900k on stream programe multicastr 4 ch amigofx

[amigofx]

When I run the MultiCaster (4 Channel Playout) program from the amigofx website, the CPU usage only reaches 100% in this program. I reinstalled the system to the latest version, and the problem was not resolved. I checked all computer components and found that they were all intact. What is the problem?
The problem only occurs in this program.
Even though I have the same specifications and use the same program, the CPU usage reaches a maximum of 60%.
The processor temperature reaches 55%.

[RandyT_Intel]

Hi @amigofx,

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.  

• Please provide the SSU log report and share it here so I can review your system's configuration. 
• Have you checked the program's settings or logs for any errors or unusual configurations?
• Have you reached out to the software provider for any known issues or patches?
• Is this issue occurring only when using this specific software?
• When did the issue first occur? Has this happened before?
• Have you made any software or hardware changes to the system recently? 
• What troubleshooting steps have you tried so far? 

Based on your information, several factors might be causing the high CPU usage with the MultiCaster program. There could be a configuration issue or bug within the program itself, or it might be demanding more resources than available. Background processes might also be consuming CPU resources. Even though your components are intact, subtle hardware issues could affect performance. Outdated or incompatible drivers and certain operating system settings might also impact resource allocation. I suggest reviewing these areas to help resolve the issue.

I look forward to your response and am committed to resolving your issue promptly. 

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[amigofx]

Thanks for your reply


1_ Ok

2_ I just reinstalled the program I won't dig deep inside the processor to

3_ Yes, I contacted him and he did not reach a solution. He told me that the program was installed correctly and was free of problems.

4_ Yes 

5_ About 5 months ago, It will never happen again

6_ No

7_ I reinstalled Windows and also changed it to 11.
I changed the processor chip.
I changed the RAM.
That's all I did.
Then I went to the maintenance center. They checked all the parts and told me they were fine.




I have another computer with the same specifications that I use on the same program and the processor usage reaches 60% maximum.



Thank you for your cooperation

[RandyT_Intel]

Hi @amigofx,

CPUs are designed to safely operate at 100% utilization, but this can affect the performance of demanding games and applications. Addressing high CPU usage can resolve common issues.

Not all CPU problems require software fixes; sometimes, the CPU may simply be inadequate for the tasks at hand, indicating a potential need for an upgrade. The latest Intel® CPUs offer enhanced performance for gamers and creative professionals.

Additionally, consider updating your BIOS, as your current version (F13) is outdated according to your SSU log report. The latest version (F14a) was released in June 2025. In rare cases, a BIOS update can resolve high CPU usage issues, though it typically doesn't improve performance. Only update if a specific bug causing high CPU usage is addressed by the update.

For more information, you can refer to these articles and guides:

• How to Fix High Processor Usage
• How to Fix High CPU Usage - Intel

Feel free to reach out if you have any questions.

Regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @amigofx,

Just checking in on my previous message regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!

Regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @amigofx,

Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.

Regards,  

Randy T.  

Intel Customer Support Technician  

[amigofx]

Hello, thank you for following up on my issue and taking care of it. I am out of the country. I will be back in two days. When I update the BIOS, I will contact you. Continuous support and great service. Thank you for your efforts. We will contact you after two days. If this problem persists after updating the BIOS, what should I do?

[amigofx]

hi Randy T

I am using the build as per the program requirements, and I updated the BIOS and the problem persists.