License issue for ARM DS-5

[Altera_Forum]

Hi, 

   ARM-DS5 License issue.  I had updated the license according to the "ug_soc_eds.pdf". But a Flexnet license error is thrown.   Could you please guide in solving the issue.

[Altera_Forum]

Are you using remote desktop? The flexlm error indicates that it seems like remote desktop is not supported for fixed arm-ds5 license. Not sure about this but maybe you can check with ARM license team.

[Altera_Forum]

please go to https://silver.arm.com/, register an account, and you may start getting license support from there.

[Altera_Forum]

you will get direct license related support from arm technical service team

[Altera_Forum]

so already got any positive answer from the service ticket to silver arm?