still about license!god!

Altera_Forum · ‎09-12-2004

I entered my Software Guard and Altera ID to apply for a license file,

but I received a feedback as follows:

"We are unable to process your license request. Either the software

guard, host, or NIC ID is not found in our database or it is not

associated with the ordering code for the APEX DSP Development Kit

you purchased. "

why,and what should I do?

Altera_Forum · ‎09-12-2004

I'm not familar with that specific kit. How old is it?

Also are you trying to get a renewal license or the first one?

Also what is the license for? Quartus, NIOS II (won't be supported on APEX), etc.......

Altera_Forum · ‎09-13-2004

A phone call to Altera's Customer Service folks should clear this up. In North America, call toll-free: 800-767-3753, and 408-544-7000 otherwise.