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Unable to uninstall SDK

Oleg_G_
Beginner
798 Views

While trying to upgrade to sdk v6.3, process was interrupted with the following error message:

And then i found that it's impossible to uninstall sdk v6.1 at all.

I have windows 10 with anniversary update. And as far as i remember, sdk v6.1 was installed prior to this update.

Here is some quotation from error log:

[t2b20 2016.11.05 18:21:50.940 000011ad] [billboard]: INFO: Activating: 1
[t2b20 2016.11.05 18:21:50.941 000011ae] [MSI processing]: INFO: request to configure msi: {BB7978A8-F4D5-4AED-AD20-E5A9DBC0AD6D}
[t2b20 2016.11.05 18:21:52.955 000011af] [MsiUIHandler]: ERROR: MSI Error: An installation package for the product Intel® SDK for OpenCL™ Applications 2016 R2 for Windows* cannot be found. Try the installation again using a valid copy of the installation package 'intel_sdk_for_opencl_2016_x64_setup.msi'.
[t2b20 2016.11.05 18:21:54.588 000011b0] [msistd]: INFO: Internal call: error code: 1603 (Fatal error during installation.
), call: MsiConfigureProductEx( product.c_str(), level, state, command.c_str() ), function:msistd::CInstaller::ConfigureProductEx, file:sources\stdInstallLib.cpp, line:1069

[t2b20 2016.11.05 18:21:54.588 000011b1] [MsiUIHandler]: INFO: MSI Exit code: 1603
[t2b20 2016.11.05 18:21:54.588 000011b2] [MsiUIHandler]: INFO: MSI Exit code: 1603
[t2b20 2016.11.05 18:21:54.588 000011b3] [MSI processing]: INFO: MSI remove failed, error code=1603
[t2b20 2016.11.05 18:21:54.590 000011b4] [error container]: INFO: Add error message:

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1 Solution
Sergey_L_Intel1
Employee
798 Views

Hi Oleg,

Please try following steps to remove product:

1) Execute in command line:  msiexec /x {BB7978A8-F4D5-4AED-AD20-E5A9DBC0AD6D} /qn /l*v log.txt

2) Run installer form "Program and Features" to remove remaining install units.

Let me know if it helps to resolve the issue.

 

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5 Replies
Jeffrey_M_Intel1
Employee
798 Views

So far I have not been able to replicate this behavior.  I'll check into options.  Hope to get back to you soon.

Sergey_L_Intel1
Employee
798 Views

Hi Oleg,

Could please collect installer log files located under %temp%\intel_tmp_<userid> and attach to this topic?

Oleg_G_
Beginner
798 Views

Hi Sergey,

Installer log.

 

Sergey_L_Intel1
Employee
799 Views

Hi Oleg,

Please try following steps to remove product:

1) Execute in command line:  msiexec /x {BB7978A8-F4D5-4AED-AD20-E5A9DBC0AD6D} /qn /l*v log.txt

2) Run installer form "Program and Features" to remove remaining install units.

Let me know if it helps to resolve the issue.

 

Oleg_G_
Beginner
798 Views

Hi Sergey,

Nothing has changed. Got the same error message.

It's worked. But step 1 should have been made with administartive privilege.

Thanx for your help!

 

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