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Hello John_38,
Thank you for posting on the Intel® communities. I understand that the Intel® Extreme Tuning Utility (Intel® XTU) is giving errors and may be affecting your computer performance.
I would like to investigate this behavior, I would appreciate it if you share the following information:
1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.
2. Please attach pictures of the errors that you are getting from the Intel® XTU.
3. Just to confirm, did you follow our article with the instructions to uninstall the Intel® XTU?
Also, bear in mind that altering clock frequency or voltage may damage or reduce the useful life of the processor and other system components, and may reduce system stability and performance. Product warranties may not apply if the processor is operated beyond its specifications. Check with the manufacturers of the system and components for additional details.
Regards,
Deivid A.
Intel Customer Support Technician
Hello Deivid A.,
thank you for your response. I attached the requested files.
I could also reinstall XTU.
I noticed, while stress testing in XTU, that the Processor Cache Frequency goes only up to 4,5Ghz and switches sometimes down to 4Ghz. I don't know if its normal, i saw it has a ratio up to 50x (i guess 5Ghz).
An E-Core had fixed voltage mode, sometimes its a full cluster (4 E-Cores). I also defaulted again (i did not changed anything in UEFI and XTU). When defaulted, XTU sets also powerlimit to "Unlimited" while i choose on the MSI Z690 Tomahawk DDR4 the "Tower Cooler" option with 288W Limit. Though i have no problem with it if it wants unlimited.
One screenshot of XTU is darker, i was there in HDR mode.
Greetings,
John
Hello John_38,
Thank you for the information provided
I will proceed to check the issue internally and post back soon with more details.
Best regards,
Deivid A.
Intel Customer Support Technician
Hello John_38,
Thanks for your patience. Based on the investigation, I would like you to try the following:
1. Load the BIOS default settings.
2. Disable Intel® Extreme Memory Profile (Intel® XMP) at the BIOS.
3. Make sure to use a support memory speed of 3200 DDR4.
Please let me know if the issue persists.
Regards,
Deivid A.
Intel Customer Support Technician
Hello John_38,
Thanks for the confirmation. I will continue with the investigation and will get back to you as soon as possible. This is to confirm if there are any other steps or recommendations for you.
Also, it is possible that overclocking the processor and using the Intel® Extreme Memory Profile (Intel® XMP) could have affected the CPU performance.
Regards,
Deivid A.
Intel Customer Support Technician
Hello John_38,
Thanks for your patience. I would like to let you know that throttling is a protective mechanism that reduces performance to prevent overheating and potential damage to your system, potential reasons for this are poor ventilation, high ambient temperatures, and heavy usage of the device.
Based on your setup and the information you provided, I recommend you get in contact with us to review the replacement (RMA) options available for you. Once you have the new processor, try to set everything to default on Intel® XTU, or BIOS and run the test again and see if the issue persists.
Feel free to use any of the following methods:
1. Chat support
2. For phone support, depending on your location, you will see the contact information on the links below:
- Phone contact information (check hyperlink)
- North America: Phone Number 1-916-377-7000, Monday – Friday 7:00 AM to 5:00 PM (Pacific Time).
Please keep in mind that this thread will no longer be monitored by Intel.
Regards,
Deivid A.
Intel Customer Support Technician
Community support is provided Monday to Friday. Other contact methods are available here.
Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.
For more complete information about compiler optimizations, see our Optimization Notice.