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Sav120
Beginner
445 Views

Acer ES1-111 PCI encryption/decryption controller driver

Hello team,

Pls help. Getting a PCI encryption/decryption controller driver error in Device Manager.

As a result of this I am :

1. Unable to update my Windows 10 beyond ver 1511

2. After downloading, during update process laptop gets stuck at "Restarting" and needs a hard reboot

3. Tried using ISO image from Microsoft website to install Win10 but again same issue with laptop unable to restart by itself

I have also tried "restore health", SFC/scannow, chkdisk etc and all came out succesfully

Pls help

 

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3 Replies
AlHill
Super User
441 Views

So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

Sav120
Beginner
433 Views

Thanks a ton for the reply AlHill.  Pls find attached the output file.

Alberto_R_Intel1
Employee
392 Views

Sav120, Thank you for posting in the Intel® Communities Support.


In reference to your inquiry, the fact that you are getting the error message in "Device Manager" about PCI encryption/decryption controller driver and if the memory controller hub it is not detecting hardware components it indicates that there could be a problem with the Intel® Processor or the motherboard itself.


As an option, if the laptop boot to Windows*, we can try to run the Intel® Processor Diagnostics Tool, it does an overall test on the unit and if it passes the test it means that it is working properly:

https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool


If the computer does not boot to Windows*, then the best thing to do will be to get in contact directly with Acer to verify with them why there are Windows* installation issues and also if there is a hardware problem with the Intel® Procesor or with the motherboard, keep in mind that the Intel® Processor being used on this system is Mobile, so all the warranty support for this platform will be provided by Acer:

https://www.acer.com/ac/en/GB/content/support


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel