Assistente de driver e suporte Intel®

[leonardobenini]

Boa tarde. Já fiz todos os passos de desinstalação, modificar e nada resolve.

Opa! Alguma coisa deu errado durante a varredura.

Alguém poderia me ajudar?

[AlHill]

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[leonardobenini]

Segue em anexo

[Allan_A_Intel]

Dear leonardobenini,

Thank you for reaching out to us. We understand that you are experiencing difficulties with the Intel® Driver & Support Assistant. We apologize for any inconvenience caused and we are here to assist you.

However, it seems that you have posted your query in the wrong forum. This forum is specifically dedicated to data center products, and your concern appears to be related to a mobile system with an Intel® Core™ i5-12500H Processor. Not to worry though, we want to ensure you receive the proper assistance, so we will move your thread to the correct forum where you can get the help you need.

In the meantime, we kindly request your patience as we transfer your inquiry. Our team of experts in the appropriate forum will promptly address your concern. They have extensive knowledge and experience in supporting mobile systems, and they will guide you step-by-step in resolving the issue you're facing with the Intel® Driver & Support Assistant.

Thank you for your understanding and cooperation. We value your time and are committed to providing you with the best possible support.

Warm regards,

Allan A.

Intel Customer Support

[leonardobenini]

Obrigado Allan e perdão por ter aberto no local errado. É só realmente não consigo mais verificar os drivers que não estão atualizados e preciso fazer isso de forma manual. Faz cerca de 1 mês esse erro! 

[DeividA_Intel]

Hello leonardobenini,  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with the Intel® Driver & Support Assistant (Intel® DSA). 

In order to better assist you, please provide the following:  

1. Is the issue recent?

2. What browser are you using and its version?

3. What is the operating system installed as well as the version and build?

4. Do you have the antivirus enabled?

Regards,  

Deivid A. 

Intel Customer Support Technician 

[leonardobenini]

Boa tarde, a Intel está seguindo com o suporte no caso 05899416. Fizeram acesso remoto e não identificou o erro.

1 - 3 semanas.
2 - Chrome, mas tentei em Edge / Firefox / Opera

3 - Windows 11 - 10.0.22621 Compilação 22621

4 - Kaspersky