Single Sign On error

[BarryM]

Hi,

Sorry if this is the wrong place for this but I can't find anywhere I can raise such an issue. I am having problems with my i5 13600K CPU and want to raise a support request but am unable to because I constantly receive a single sign on error when trying to do so.

Any help would be appreciated.

Thanks

[Alberto_R_Intel]

BarryM, Thank you for posting in the Intel® Communities Support.

We are sorry to hear about this issue and we will be more than glad to assist you with this matter. 

In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

What is the problem with your Intel® processor?

When did you purchase it?

What is the model of the motherboard?

Did you build the computer?

Was it working fine before?

When did the issue start?

Did you make any recent hardware/software changes that might cause this problem?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[BarryM]

Hi Albert,

Here is the information. I have also reached out to support to resolve my account issue.

What is the problem with your Intel® processor?
I can no longer run the system with the Turbo Boost feature enabled, if enabled the system blue screens immediately on attempting to start Windows. This happens when attempting to boot from the Windows installation media as well. I can access the BIOS menu but nothing else. Once Turbo boost is disabled the system runs stable.

When did you purchase it?
February 2023

What is the model of the motherboard?
ASRock Z690 Phantom Gaming 4

Did you build the computer?
Yes

Was it working fine before?
Yes

When did the issue start?
June 14th 2023

Did you make any recent hardware/software changes that might cause this problem?
No, the system had been working fine previously

Does the problem happen at home or in the work environment?
Home

Thanks,

Barry

[Alberto_R_Intel]

Hi BarryM, Thank you very much for providing that information and the SSU report.

Based on the SSU report all, the components are properly installed, recognized, and fully compatible with your processor.

In order to rule out a possible hardware problem with the processor, please install ad run the Intel® processor diagnostics tool, it does an overall test on the unit and if it passes the test it means it is working properly:

https://www.intel.com/content/www/us/en/download/15951/intel-processor-diagnostic-tool.html?wapkw=ipdt

Additionally, we recommend to get in contact directly with ASRock Support to reset the BIOS to default values and then test the system that way. And also in order to make sure the latest BIOS version is currently installed in your machine or if necessary, to gather the instructions o how to update it:

https://www.asrock.com/support/

In the following link, you will find additional details about Intel® Turbo Boost Technology 2.0 which is the version supported by your processor:

https://www.intel.com/content/www/us/en/support/articles/000007359/processors/intel-core-processors.html

Once you get the chance, please let us know the results.

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello BarryM, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello BarryM, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.

Regards,

Albert R.

Intel Customer Support Technician