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Collaborative processor power controls on processor 3 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.

AM_1
Beginner
3,637 Views

Here's the event log. These show up in groups of 4, processors 0-3. Any ideas on what to do? I think this could cause a serious error or BSODs.

Running an i5 6600 at 3.5

Log Name: System

Source: Microsoft-Windows-Kernel-Processor-Power

Date: 9/23/2015 9:05:47 PM

Event ID: 54

Task Category: (39)

Level: Error

Keywords:

User: SYSTEM

Computer: Desktop

Description:

Collaborative processor power controls on processor 3 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.

Event Xml:

http://schemas.microsoft.com/win/2004/08/events/event http://schemas.microsoft.com/win/2004/08/events/event">

54

0

2

39

0

0x8000000000000000

1040

System

Desktop

0

3

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Esteban_V_Intel
Employee
2,149 Views

Please let us know what is the motherboard that you are using with this processor.

Regards,

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pevan2
Novice
2,149 Views

This isn't skylake specific, the i5-5600U also does exactly the same thing.

And for Mr. Intel, Panasonic Toughpad 4K FZ-Y1.

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EstebanA_C_Intel
Employee
2,149 Views

Hello, All:

I would like to gather some additional information regarding this.

-Is there an specific software or program that triggers the message?

-When do you get the error message?

-Have you changed any component in your device recently?

-Do you remember updating certain driver or installing a windows update before this started happening?

Additionally, it would be good to have your system configuration, please follow the link below and attach your report in your answer.

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Download Intel® System Support Utility

If any other fact that you could consider important is present, please do add it on your answer as well.

I look forward to your reply on this.

Regards,

Esteban C

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