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Windows 10 Pro version 2004 Build 19041.508. The driver software is updated (HD Graphics 5000 version 20.19.15.5126), but the PC's screen freezes and goes black randomly especially when I use Zoom and Youtube. I then receive messages like "Application ...... has been blocked from accessing Graphics hardware. I have performed in command prompt SFC /scannnow, DISM, etc. and found no issue. I ran other hardware checks multiple times and found no issue.
The applications that have been blocked include, but not limited to, MS Windows OS, Zoom.exe, Chrome.exe, ShellExperienc, SecHealthUI.ex, SearchApp.exe, SystemSettings.
I understand there is no update for Core i7-4650U (HD Graphics 5000 version 20.19.15.5126). Is there any other driver that I can try to fix this issue? PC seems to work fine as far as I am not using videos, but I could be wrong. Any suggestions or help would be greatly appreciated.
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You should clean your heatsink/cooler and make certain there is adequate ventilation. If accessible, you should also re-apply your thermal paste.
No, there is no other driver.
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Hi AlHill,
Thank you for your suggestion. I ran a temp measuring app to see how hot it gets. The temps are mostly somewhere in upper 40s C to 50s, which I don't believe too hot. I opened the notebook and checked inside and blew some air, but it's pretty clean.
Do you think those temps are too high? I did a clean reinstall of Windows 10 and made sure the graphics driver is up to date, but the screen goes black and freezes randomly. I have to shut down the notebook and restart. As far as I just surf the web or work on Word docs, etc., the PC seems to be fine.
Could it be a conflict between Windows 10 and the graphic driver? Can you think of anything else that I can try?
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You could have a memory problem. Can you try different memory?
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Hi AlHill,
No, I don't have anything to swap with. All hardware tests that I did came back OK, but you may be right. It could be a hardware issue. It's a shame the PC still looks great, and I love it.
In any case, I just ordered a new ThinkPad X1 Carbon. I spent enough time trying to solve this issue, but I gave up.
Thanks for your trying to help me.
Stay safe.
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