Dauerhafte Fehlermeldung beim Intel-Treiber- und Support-Assistenten

Struppi · ‎04-10-2023

Liebe Intel-Gemeinde,

seit einigen Wochen bekomme ich bei jedem (!) Start von Windows 10 (Windows 10 Pro, 22H2, Build-Nr. 19045.2728) die Fehlermeldung, daß nicht nach Aktualisierungen („Updates“) gesucht werden konnte.

Hat jemand ähnliche Probleme (gehabt und kennt dann die Lösungsmöglichkeit)?

Vielen Dank schon im voraus für Eure Rückmeldung.

Viele Grüße

Struppi

DeividA_Intel · ‎04-11-2023

Hello Struppi,

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with the Intel® Driver & Support Assistant (Intel® DSA).

In order to better assist you, please provide the following:

1. Can you take a picture of the error?

2. What browser are you using?

3. Was the Intel® Driver & Support Assistant (Intel® DSA) woprking before?

4. Do you have the antivirus enabled?

5. What is the model of your processor and wireless adapter?

Regards,

Deivid A.

Intel Customer Support Technician

DeividA_Intel · ‎04-14-2023

Hello Struppi,

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.

I would like to let you know that our support is only provided in English. We may not be able to translate the screenshots attached to the thread. To better assist you, we use a translation tool, hence; the translation may not be completely accurate.

Regards,

Deivid A.

Intel Customer Support Technician

Struppi · ‎04-14-2023

Hallo, Deivid,

vielen Dank für Ihre Nachrichten und Ihr Hilfsangebot.

Hier meine Rückmeldungen:

1. Can you take a picture of the error?

s. Anlage

2. What browser are you using?

Gugel Chrom Version 112.0.5615.121 (Offizieller Build) (64 Bit)

3. Was the Intel® Driver & Support Assistant (Intel® DSA) woprking before?

Ja. Klaglos.

4. Do you have the antivirus enabled?

Ja, den Windows-Defender.

5. What is the model of your processor and wireless adapter?

Der Rechner über Ethernet mit meinem Router verbunden, nicht über WLAN.

Prozessor: Intel i7-4790K Box (Sockel 1150, 22nm, BX80646I74790K)

Hilft das weiter?

Viele Grüße

Struppi

DeividA_Intel · ‎04-14-2023

Hello Struppi,

Thanks for the confirmation. Before we continue further, I would like you to try the following:

1. Clear the browser cache and close the browser.

2. As a test, try to run the Intel® Driver & Support Assistant (Intel® DSA) with the antivirus disabled.

3. Try disabling your Ad Blocking extensions and privacy-related extension on the Intel® Driver & Support Assistant (Intel® DSA) webpage.

4. Run the Microsoft Program Install and Uninstall troubleshooter:

https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

5. Uninstall the existing Intel® Driver & Support Assistant (Intel® DSA) tool in the system using the Uninstaller tool and download and install the latest Intel® DSA version:

Regards,

Deivid A.

Intel Customer Support Technician

DeividA_Intel · ‎04-19-2023

Hello Struppi,

After checking your thread, I would like to know if you need further assistance.

If so, please let me know.

Regards,

Deivid A.

Intel Customer Support Technician

DeividA_Intel · ‎04-24-2023

Hello Struppi,

I was checking your thread and see that we have not heard back from you. I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread.

I would like to let you know that this will be addressed with a fix in our next release, however, there is no estimated time of arrival for it. Keep checking for the next updates.

Regards,

Deivid A.

Intel Customer Support Technician

buschpilot · ‎05-06-2023

I'am faced with exactly the same problem. This started around early April 2023 after many years of fine operation.

Message is popping up: 'IDSA unable to search for update', but icon in task line shows: 'IDSA is up- to- date' and Intel support website says 'for Your system are no drivers available'.

What is right ?? Think this is a bug in Intel's software, as some of my mates are reporting same irritating messages.

For more details pls refer to Struppi's initial issue ...

Best wishes

buschpilot · ‎05-06-2023

Hello Struppi and Co

I'am faced with exactly the same problem. This started around early April 2023 after many years of fine operation.

Message is popping up: 'IDSA unable to search for update', but icon in task line shows: 'IDSA is up- to- date' and Intel support website says 'for Your system are no drivers available'.

What is right ?? Think this is a bug in Intel's software, as some of my mates are reporting same irritating messages.

My engine:

BIOS

Version

V1.25

Datum

03.03.2017

MAINBOARD

Hersteller

Acer

Modell

Ironman_SK

Version

V1.25

BETRIEBSSYSTEM

Ausgabe

Microsoft Windows 10 Home (64-Bit)

Version (Build)

Nicht bekannt

PROZESSOR

Intel® Core™ i7-7500U CPU @ 2.70GHz

GRAFIKPRODUKTE

Intel® HD Graphics 620

NVIDIA GeForce 940MX

AUDIO

Realtek High Definition Audio

NVIDIA Virtual Audio Device (Wave Extensible) (WDM)

Intel® Display-Audio

NETZWERKTECHNIK UND I/O

Realtek PCIe GBE Family Controller

Qualcomm Atheros QCA9377 Wireless Network Adapter

SPEICHER

16 GB

MASSENSPEICHER

TOSHIBA MQ01ABD100

HFS256G39TND-N210A

My win version : 22H2 (19045.2728)

n_scott_pearson · ‎05-06-2023

The icon only says updates available or no updates available. If it can't search (can't read the database), no updates will be available, so this is consistent - if useless.
...S

buschpilot · ‎05-07-2023

Thanks for Your interest im my (small) problem.

Message as per screenshot tag 1 pops out regularily since Early April 2023 ... (IDSA is unable to search for update)

Icon in taskbar shows at the same time a green tick with the remark as per screenshot tag 2 ( status is up to date)

When calling Intel's support website it responds according screenshot tag 3 (for Your system are no driver available)

Think that's somewhat confusing to a 'normal' user.

Neither the repair function in Intel's software nor a deinstall/reinstall - approach could catch the bug.

However, this is a wrinkle and my computer is still working fine. So, should I neglect further notifications ?

Best wishes from Germany