Processors
Processors (Intel® Core™, Intel® Xeon®, etc); processor utilities and programs (Intel® Processor Identification Utility, Intel® Extreme Tuning Utility, Intel® Easy Streaming Wizard, etc.)
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Driver for 5 Series/3400 Series Chipset HECI Controller

Andrew4666
Novice
17,526 Views

Hi All

I hope someone can help me.

I noticed drive issue in the device manager - PCI Simple Communication Controller.

Andrew4666_0-1605708639590.png

Andrew4666_1-1605708799747.png

I tried to reinstall driver but no luck.

I checked the device id PCI\VEN_8086&DEV_3B64&SUBSYS_C0A2144D&REV_06\3&11583659&0&B0  and it is referring to  5 Series/3400 Series Chipset HECI Controller.

Can someonce advise where can i download the correct driver for this device?

My system is WIN  7 64 bits.

 

Thank you all .

 

 

0 Kudos
13 Replies
n_scott_pearson
Super User Retired Employee
17,508 Views

Attached is what I had in my archive for 5 Series chipsets.

...S

Andrew4666
Novice
17,502 Views

Thank you Scott, I will try it out .

Chris79
Beginner
5,653 Views

 

Thank you Scott.

I had the same problem.

Your HECI 6.0 did the job for me.

Regards, Chris79

 

AdrianM_Intel
Moderator
17,440 Views

Hello Andrew4666,


Were you able to try the steps suggested by Scott Pearson? If the issue persists, please provide the model of the motherboard/system you have.


Regards,


Adrian M.

Intel Customer Support Technician



Andrew4666
Novice
17,408 Views

Hi Adrian

 

Thanks for the response. 

I have no luck using Scott provided steps, problem still persists.

Andrew4666_0-1606459158586.png

 

Andrew4666_1-1606459199321.png

Please find my motherboard information as below.

Andrew4666_2-1606459245657.pngAndrew4666_3-1606459270727.png

Andrew4666_4-1606459323565.png

 

Thank you for your assistance. Let me know if you need more information.

 

Andrew

 

n_scott_pearson
Super User Retired Employee
17,386 Views

@Andrew4666How did you try to install this version of HECI?

...S

Andrew4666
Novice
17,378 Views

Hi Scott

 

I saved the files in a local folder. Manually update the device's driver via device manager and point to the folder that I saved in local. 

 

Thanks

Andrew

n_scott_pearson
Super User Retired Employee
17,355 Views

And what specifically did it say when you tried to install it?

Andrew4666
Novice
17,324 Views

Hi Scott

 

Please find below the message i received when installing the driver.

Andrew4666_0-1606697982463.png

 

Thanks

Andrew

n_scott_pearson
Super User Retired Employee
17,320 Views

Name already exists? I don't understand.

Are you seeing this name in Device Manager (under System Devices)?

...S

 

Andrew4666
Novice
17,295 Views

Hi Scott

 

Nope, I didn't see device in under System device.

Andrew4666_0-1606740868531.png

Andrew4666_1-1606740890165.png

I tried to update the driver again for the "unknown device", but now I see a different message.

Andrew4666_3-1606741415588.png

 

Thanks

Andrew

 

AdrianM_Intel
Moderator
17,393 Views

Hello Andrew4666,


Thank you for your response.


The support for Intel® 3400 Chipset has been discontinued Intel Customer Service no longer supports inquiries for it, but perhaps fellow community members have the knowledge to jump in and help. You may also find the Discontinued Products website helpful to address your request.


https://www.intel.com/content/www/us/en/support/discontinued-products.html


Upon checking the information provided I can see that this is a Samsung computer so my recommendation is to contact the OEM (Original Equipment Manufacturer) Samsung and look for the chipset driver on their official website, especially since this is a chipset driver, the OEMs customize the drivers for their systems.


Based on the error code 28, it indicates that the driver is not installed.


https://www.samsung.com/us/support/


Regards,


Adrian M.

Intel Customer Support Technician




n_scott_pearson
Super User Retired Employee
17,275 Views
Something you've installed previously is asserting this name. This is a new one on me. I have no idea what to do about it. Does anyone else?
...S
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