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Novice
259 Views

Driver for 5 Series/3400 Series Chipset HECI Controller

Hi All

I hope someone can help me.

I noticed drive issue in the device manager - PCI Simple Communication Controller.

Andrew4666_0-1605708639590.png

Andrew4666_1-1605708799747.png

I tried to reinstall driver but no luck.

I checked the device id PCI\VEN_8086&DEV_3B64&SUBSYS_C0A2144D&REV_06\3&11583659&0&B0  and it is referring to  5 Series/3400 Series Chipset HECI Controller.

Can someonce advise where can i download the correct driver for this device?

My system is WIN  7 64 bits.

 

Thank you all .

 

 

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12 Replies
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Super User Retired Employee
241 Views

Attached is what I had in my archive for 5 Series chipsets.

...S

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Novice
235 Views

Thank you Scott, I will try it out .

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Moderator
174 Views

Hello Andrew4666,


Were you able to try the steps suggested by Scott Pearson? If the issue persists, please provide the model of the motherboard/system you have.


Regards,


Adrian M.

Intel Customer Support Technician



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Novice
142 Views

Hi Adrian

 

Thanks for the response. 

I have no luck using Scott provided steps, problem still persists.

Andrew4666_0-1606459158586.png

 

Andrew4666_1-1606459199321.png

Please find my motherboard information as below.

Andrew4666_2-1606459245657.pngAndrew4666_3-1606459270727.png

Andrew4666_4-1606459323565.png

 

Thank you for your assistance. Let me know if you need more information.

 

Andrew

 

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Moderator
127 Views

Hello Andrew4666,


Thank you for your response.


The support for Intel® 3400 Chipset has been discontinued Intel Customer Service no longer supports inquiries for it, but perhaps fellow community members have the knowledge to jump in and help. You may also find the Discontinued Products website helpful to address your request.


https://www.intel.com/content/www/us/en/support/discontinued-products.html


Upon checking the information provided I can see that this is a Samsung computer so my recommendation is to contact the OEM (Original Equipment Manufacturer) Samsung and look for the chipset driver on their official website, especially since this is a chipset driver, the OEMs customize the drivers for their systems.


Based on the error code 28, it indicates that the driver is not installed.


https://www.samsung.com/us/support/


Regards,


Adrian M.

Intel Customer Support Technician




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Super User Retired Employee
120 Views

@Andrew4666How did you try to install this version of HECI?

...S

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Novice
112 Views

Hi Scott

 

I saved the files in a local folder. Manually update the device's driver via device manager and point to the folder that I saved in local. 

 

Thanks

Andrew

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Super User Retired Employee
89 Views

And what specifically did it say when you tried to install it?

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Novice
58 Views

Hi Scott

 

Please find below the message i received when installing the driver.

Andrew4666_0-1606697982463.png

 

Thanks

Andrew

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Super User Retired Employee
54 Views

Name already exists? I don't understand.

Are you seeing this name in Device Manager (under System Devices)?

...S

 

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Novice
29 Views

Hi Scott

 

Nope, I didn't see device in under System device.

Andrew4666_0-1606740868531.png

Andrew4666_1-1606740890165.png

I tried to update the driver again for the "unknown device", but now I see a different message.

Andrew4666_3-1606741415588.png

 

Thanks

Andrew

 

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Super User Retired Employee
9 Views

Something you've installed previously is asserting this name. This is a new one on me. I have no idea what to do about it. Does anyone else?
...S
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