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ljthey
Beginner
2,145 Views

I have an i9-9900k processor but it only shows 6 core and 12 threads what causes that and how do I solve it?

I have an gigabyte Z370 HD3 F10 BIOS, it should support 9 gen CPU according to gigabyte website

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Alberto_R_Intel
Moderator
1,117 Views

ljthey, Thank you for posting in the Intel® Communities Support. As you mentioned, according to Gigabyte's web site the board does support the processor when using F10 BIOS version: https://www.gigabyte.com/Motherboard/Z370-HD3-rev-10#support-cpu The Intel® Core™ i9-9900K processor has 8 physical cores and 16 threads: https://ark.intel.com/products/186605/Intel-Core-i9-9900K-Processor-16M-Cache-up-to-5-00-GHz- Did you try to restores the BIOS settings to defaults? Depending of the BIOS of the board, you might be able to see the quantity of cores the processor has, do you see the same amount of cores in there? Please enter "task manager" in the Windows* search bar, then look for the tab that says "Performance" and verify the cores and logical processors showing in there. Also, we can run the Intel® Processor diagnostics tool, once the test is completed you will see a report that shows the number of cores and threads: https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
Alberto_R_Intel
Moderator
1,117 Views

ljthey, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter? Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
Alberto_R_Intel
Moderator
1,117 Views

ljthey, Is there anything else we can help you with? Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
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