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Hi!
i have a i7 13700k and have some major issues with my setup.
games and programs crash out of the blue often leving no message at all.
first i thougt it was the gpu due to geting a error messages like " gpu run out of memory" when rendering in blender.
i will include the chat history i had with Nvidia below.
after testing alot of diferent things i now think it could be a heat issue with the cpu (it have had a temp of 101c at most before crashing blender)
i know 101c is to much but can this issue make programs crash with no error messege and when i get a messege its pointing to the gpu??
sorry for my extremly bad spelling.
--------------------------------------------------
chat history below (starts at the bottom)
Skickat: torsdag, februari 1, 2024 8:18:22 PM
Till: den.niklasson@gmail.com <den.niklasson@gmail.com>
Ämne: Crashing issue [Incident: 240102-000381]
Skickat: den 11 januari 2024 18:00
Till: den.niklasson@gmail.com <den.niklasson@gmail.com>
Ämne: Crashing issue [Incident: 240102-000381]
a) Press Windows logo key + R (Together), It will open the Run command BOX.
b) In the Open field, type in "msinfo32" without quote and then press the OK button.
c) This will bring up the Microsoft System Information Utility. Click on File and then save to save this information to your hard drive. You may give it any name you choose.
d) Once the file has been saved on your hard drive, attach it to this support request so that we could review your system configuration.
You may also refer the article to know how to generate msinfo report - https://nvidia.custhelp.com/app/answers/detail/a_id/2507/kw/system%20information
Skickat: den 8 januari 2024 19:20
Till: den.niklasson@gmail.com <den.niklasson@gmail.com>
Ämne: Crashing issue [Incident: 240102-000381]
Skickat: den 8 januari 2024 19:20
Till: den.niklasson@gmail.com <den.niklasson@gmail.com>
Ämne: Crashing issue [Incident: 240102-000381]
Skickat: den 4 januari 2024 21:49
Till: den.niklasson@gmail.com <den.niklasson@gmail.com>
Ämne: Crashing issue [Incident: 240102-000381]
Please disable the Hardware acceleration and check if that helps?
2. Click/tap on Display on the left side and click/tap on the Graphics settings link on the right side.
3. Click/tap on the Change default graphics settings link under Default settings at the top.
4. Turn off Hardware-accelerated GPU scheduling for what you want.
5. Restart the computer to apply.
Skickat: den 2 januari 2024 20:03
Till: den.niklasson@gmail.com <den.niklasson@gmail.com>
Ämne: Crashing issue [Incident: 240102-000381]
[10:41:11 AM]marcus niklasson: hi ali, i got a problem with what i think is a driver or gpu problem. all gpu intensive activities allways crashes to desktop. no error mesage.
[10:41:58 AM]Ali: Hi marcus
[10:42:01 AM]marcus niklasson: i have changed the psu, motherboard and tryed a nother 3060ti but with same reasults.
[10:42:03 AM]Ali: Please be assured that I will put all my effort to resolve the issue or point you in the right direction.
Firstly, I am sorry for the inconvenience caused to you.
[10:42:13 AM]Ali: From when you started experiencing this issue? Did you make any software or hardware changes?
[10:43:18 AM]marcus niklasson: i bought all new components exept the 3060ti that i already had in my old computer. this was in january last year
[10:44:04 AM]marcus niklasson: i have uninstalled the drivers with ddu and reinstaled the in safe mode
[10:44:16 AM]Ali: Is it mostly happening when you are playing games/
[10:44:17 AM]Ali: ?
[10:44:42 AM]marcus niklasson: games and blender. heaven benchmark works every time so far
[10:45:33 AM]Ali: Alright
[10:45:43 AM]Ali: Can you please check the Integrity of the windows image by running the DISM and SFC scan now command?
https://www.dell.com/support/kbdoc/en-in/000126064/how-do-i-run-the-system-file-checker-in-microsoft-windows
System file check is a utility built into the Operating System that will check for system file corruption The sfc /scannow command (System File Check) scans the integrity of all protected operating system files and replaces incorrect, corrupted, changed, or damaged versions with the correct versions where possible. When it cannot repair the damage DISM should be run to fix as many errors as possible.
[10:46:33 AM]marcus niklasson: how do i do that?
[10:47:22 AM]Ali: Steps are given on the above link
[10:47:29 AM]marcus niklasson: ok
[10:47:36 AM]Ali: Thanks
[10:55:37 AM]marcus niklasson: the sfc is don
[10:55:41 AM]marcus niklasson: done
[10:56:12 AM]Ali: What was the message appeared at the end?
[10:56:30 AM]marcus niklasson: Windows Resource Protection found corrupt files and successfully repaired them. For online repairs, details are included in the CBS log file located at windir\Logs\CBS\CBS.log. For example C:\Windows\
[10:57:07 AM]Ali: Could you please restart the PC now and check if you have the same issue even after restart?
[10:57:27 AM]marcus niklasson: yes
[10:57:37 AM]marcus niklasson: but the chat will disapear
[10:58:15 AM]Ali: The chat may not be available after reboot, Once we disconnect this session, I will send follow-up to your email id along with case reference #. Please reply back to that email with the result, it will directly come to me.
[10:58:36 AM]marcus niklasson: ok thanks
[10:59:48 AM]Ali: You are welcome
[11:00:19 AM]'marcus niklasson' is currently 'Absent'.
Approximately 120 seconds until disconnect.
[11:02:19 AM]'marcus niklasson' is currently 'Disconnected'.
[11:02:19 AM]'marcus niklasson' disconnected ('Participant Left').
Thank you for contacting NVIDIA Customer Care.
This is a follow-up email with reference to our Chat conversation regarding the reported issue.
Please let us know about the issue status after performing the suggested steps. Eagerly waiting for the result.
Note : When you reply to this email please erase / remove the previous quotes simply by selecting and deleting them all. The older quotes really make very difficult to view the case history.
Best regards,
Ali
NVIDIA Customer Care
CHAT SESSION ID: 31b778ef-cb9c-45f4-ac29-ee799a40712b
DATE CREATED: 01/02/2024 10:32:55
***** CHAT BOT TRANSCRIPT *****
Bot: Welcome to the NVIDIA Support Chatbot Beta. Ask me a complete sentence like: Where to download GeForce hotfix, get my product's warranty information and more. Or, you can ask the bot to speak to a live agent.
Customer: live agent please
Bot: Ok, let me connect you to a human for additional assistance.
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Hello Denshine
Thank you for posting in our communities.
Please allow me some time to coordinate this with my team. I will make sure to keep this thread posted for updates.
Ramyer M.
Intel Customer Support Technician
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Hello Denshine,
Upon further checking your concern, I noticed you have already tried several troubleshooting steps. Before I coordinate this with my team, kindly please try the following: as I noticed you are using ASUS TUF Gaming Z790-Plus WIFI:
- Diagnose your CPU by trying installing Intel® Processor Diagnostic Tool at this link: https://www.intel.com/content/www/us/en/download/15951/intel-processor-diagnostic-tool.html
- Please install Intel® Extreme Tuning Utility by using this link:https://www.intel.com/content/www/us/en/download/17881/intel-extreme-tuning-utility-intel-xtu.html and run AVX2 test. Check if failure will appear.
- Change your BIOS Settings to :
- Advanced (F7)
- AI Tweaker
- SVID Behavior: Change to “Intel’s Fail Safe”
- Reboot the OS and run XTU test again and check if the AVX2 test can pass.
- Try to run the games and blender software to see if the issue will appear again.
Ramyer M.
Intel Customer Support Technician
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Hello Denshine,
Thank you for updating us about your schedule. Feel free to reply to this post once you have tried the troubleshooting steps.
Ramyer M.
Intel Customer Support Technician
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Hi!
i now have implemented the solisuions you provided and its looking promising.
blender hasent crashed yet, Battlefield nither. Starcitizen did crash but thats most likley star citizen being star citizen.
i will continue testing and get back here if thers any problem.
Thank you very much!
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Hello Denshine,
I am happy to hear that the troubleshooting worked in your system. I can see that you want to monitor your system so I will keep on monitoring this thread for now. Let us know if the issue persisted or if you are no longer experiencing the crashes.
Ramyer M.
Intel Customer Support Technician
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Hello Denshine,
How are you doing? Did the issue occurred again? Feel free to let us know of the results. I will be waiting for your reply.
Ramyer M.
Intel Customer Support Technician
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Hello Denshine,
I hope everything is well in your system. As we have not heard a response from you in the past days, we will proceed in closing this thread. Feel free to post a new question in case you need further help as this thread will no longer be monitored.
Ramyer M.
Intel Customer Support Technician
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